17 Replies Latest reply on May 7, 2013 2:45 PM by pyro13g

Running Trial of Orion NPM Cannot find SMTP Settings

t0dd May 2, 2013 1:38 PM

I setup the Orion NTM and I searched the help for where to setup the SMTP settings for email alerts. the docs point to something that does not exist on the NPM software. I tried poking around the menu's and on the machine running it and cannot find anything that points me to set it up for email alerts for any errors. I am wondering if I need to install another piece of software just for that. Below is what the doc says. but option 3 and 4 are not menu items.

To setup an SMTP server:

1. Open the Orion Web Console.

2. Click Settings.

3. Click NCM Settings.

4. Click SMTP Server under Manage Notifications.

5. Enter the FQDN of the server in Email Server Address.

6. Enter the Port Number on which the server handles messages.

7. Select an Authentication type.

8. If you selected Password as your Authentication type, enter a username and password that the server accepts.

9. Click Submit.

Re: Running Trial of Orion NPM Cannot find SMTP Settings

flobb May 2, 2013 2:48 PM (in response to t0dd)

See if you have this utility in your install.
C:\Program Files (x86)\SolarWinds\Common\SWEmailNotify.exe
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Re: Running Trial of Orion NPM Cannot find SMTP Settings

pyro13g May 2, 2013 3:29 PM (in response to t0dd)

It probably not there because you don't have NCM installed. You want log into your NPM server, Start, Programs, Solarwinds Orion, Alerting, Reporting, and Mapping. Click on Advanced Alert Manager. Clink on Configure Alerts. Pick an alert you are using. Click on Trigger Actions tab, Click Add New Action. Click Send Email/Page. Click OK, Double click Send Email/Page in the Trigger Actions window. Click SMTP Server tab.

You have to configure each alerts Trigger actions
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- Re: Running Trial of Orion NPM Cannot find SMTP Settings
  
  t0dd May 2, 2013 3:33 PM (in response to pyro13g)
  
  What a bummer. Looks like I would need to drop another 3k to get NCM .
  
  Does either of these even do service level alerting? We are bringing all our web servers in house and they are customer facing. So if a SQL Server goes down, interface goes down. server ping drops etc we want email alerts instantly. I have been trialing a few different products. None have really fit the bill yet, not sure if this does all that but it is getting up there in price.
  
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  - Re: Running Trial of Orion NPM Cannot find SMTP Settings
    
    pyro13g May 2, 2013 3:39 PM (in response to t0dd)
    
    You don't need NCM. NPM alerts are configured separately and each alert you use needs configured. Yes, you can set alerts for node down, interface, down, and packet loss. The alerts will fire based on your status polling interval and how often you set the alert to check. Instant means you must be polling status at an appropriate frequency
    
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    - Re: Running Trial of Orion NPM Cannot find SMTP Settings
      
      t0dd May 2, 2013 3:41 PM (in response to pyro13g)
      
      What additional features am I getting with NCM then? I added the demo and I can see its a plugin essentially. I found the alert email settings.
      
      Will either of these do service level alerts? IE if a sql server on a linux box goes down I will be alerted?
      
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      - Re: Running Trial of Orion NPM Cannot find SMTP Settings
        
        flobb May 2, 2013 3:43 PM (in response to t0dd)
        
        Monitoring specific services is done with SAM, licensed separately from NPM.
        
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        Re: Running Trial of Orion NPM Cannot find SMTP Settings
        
        pyro13g May 2, 2013 3:46 PM (in response to flobb)
        
        Correct
        
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        Re: Running Trial of Orion NPM Cannot find SMTP Settings
        
        t0dd May 2, 2013 3:47 PM (in response to flobb)
        
        ouch! I dont think SW products will be able to help us then. The cost once all bundled I think will be too great. Is there any other alternatives maybe one of you can suggest or PM me that might achieve what I am looking for?
        
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        Re: Running Trial of Orion NPM Cannot find SMTP Settings
        
        pyro13g May 2, 2013 3:56 PM (in response to t0dd)
        
        I can't PM you so check and see if ManageEngine is more wallet friendly. It wasn't when we first looked at various products.
        
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      - Re: Running Trial of Orion NPM Cannot find SMTP Settings
        
        RichardLetts May 2, 2013 4:29 PM (in response to t0dd)
        
        you need to engage the sales org at Solarwinds to lend you a SE to help your evaluation of NPM
        
        On linux systems running net-snmp process status can be exposed to Solarwinds; custom pollers and trap alerts will get you 95% of the way there.
        On windows systems I think the same information is exposed through the OID 1.3.6.1.4.1.77.1.2.3.1.1
        
        That will tell you if the process/server is running, but not if it is working and delivering useful work, for that you need something that will attempt something more transactional
        
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Re: Running Trial of Orion NPM Cannot find SMTP Settings

t0dd May 3, 2013 1:35 PM (in response to t0dd)

SO I installed SAM and NCM. I followed the settings in my first post and have the smtp and such setup. A monitored server I disabled the nic card and I see it as a down device but i never received an email for it... Strange?
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- Re: Running Trial of Orion NPM Cannot find SMTP Settings
  
  rharland2012 May 3, 2013 1:45 PM (in response to t0dd)
  
  Have you test-fired email notifications? You can do this inside of Advanced Alerts Manager. This way you don't have to go around taking servers down to test email.
  
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  - Re: Running Trial of Orion NPM Cannot find SMTP Settings
    
    t0dd May 3, 2013 2:05 PM (in response to rharland2012)
    
    The only thing I saw in the advanced settings was to test network switch ports not windows servers. The windows server i killed the NIC to is a VM so it wouldnt even show up on the switch.
    
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Re: Running Trial of Orion NPM Cannot find SMTP Settings

t0dd May 7, 2013 2:20 PM (in response to t0dd)

I still cant seem to get this to work. with NCM or without... Basically I just want any interface having an error to send an email report. The simple one was having a vm lose connection and send an alert. I see the interface down in NPM but it will not send an email. I tried the advanced settings on the server and I have the NCM settings correct.

a few other products I tried I can get to work no problem. Not sure why this one is being a pain.
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- Re: Running Trial of Orion NPM Cannot find SMTP Settings
  
  pyro13g May 7, 2013 2:27 PM (in response to t0dd)
  
  You want log into your NPM server, Start, Programs, Solarwinds Orion, Alerting, Reporting, and Mapping. Click on Advanced Alert Manager. Clink on Configure Alerts. Pick an alert you are using. Click on Trigger Actions tab, Click Add New Action. Click Send Email/Page. Click OK, Double click Send Email/Page in the Trigger Actions window. Click SMTP Server tab.
  
  You have to configure each alerts Trigger actions
  1 of 1 people found this helpful
  
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  - Re: Running Trial of Orion NPM Cannot find SMTP Settings
    
    t0dd May 7, 2013 2:31 PM (in response to pyro13g)
    
    Thank you. By doing this what advantage do I get to getting NCM then? I guess I don't understand what that product is offering me.
    
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    - Re: Running Trial of Orion NPM Cannot find SMTP Settings
      
      pyro13g May 7, 2013 2:45 PM (in response to t0dd)
      
      NCM is configuration management. Has nothing to do with throwing alarms for what you want to do. NPM alerts are configured how I described, I don't use APM but I bet it's the same way.
      
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