This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Accessing/generating a WSDL file

chrisduke over 10 years ago

Hi,

Does anyone out there know if it's possible to view the WSDL document for classes in the Web Help Desk API? I'm hoping to do something like the following:

localhost:8082/.../Tickets

Any help much appreciated.

All the best

Chris

0 typhoon87 over 10 years ago

your link is not working as it is looking for localhost.
Cancel
Vote Up 0 Vote Down

Cancel
0 chrisduke over 10 years ago in reply to typhoon87

Thanks for the quick response. Sorry, I should have made it clearer that it was just an example, it's not the actual URL I'm using (I replaced the real domain name with localhost). When I use the correct URL I get the following
We're sorry, an unexpected error occurred:
java.lang.NoSuchMethodException: com.macsdesign.whd.ui.DirectAction.TicketsAction()
I guess what I should have asked is has anyone successfully generated a WSDL file in Web Help Desk? If they have then it must be a problem with our setup.
Cheers.
Chris
Cancel
Vote Up 0 Vote Down

Cancel
0 typhoon87 over 10 years ago in reply to chrisduke

The API is a failry new feature added somewhat late in the V11 (originally 10.2 beta) cycle and this function may not be avaiable. You might want to check out the API documentation here: http://www.webhelpdesk.com/api/
Cancel
Vote Up 0 Vote Down

Cancel
0 chrisduke over 10 years ago in reply to typhoon87

Thanks. Have been through all the docs and unfortunately there's nothing about WSDL. As it is built on WebObjects and I found 'WOGenerateWSDL=true' in catalina.out I was hopeful that I could access wsdl files.
Cancel
Vote Up 0 Vote Down

Cancel
0 chrisduke over 10 years ago

Just an update on this. I contacted Solarwinds support and got the following disappointing answer:
I have discussed this with one of the principal developers of the product and the following is his answer to your original query:-
We don't provide a WSDL file, as the API is really a simple REST interface with support for JSON and XML. See Http://webhelpdesk.com/api for documentation.

I think you will find the link he sent of interest but unfortunately it will not resolve what you wish to achieve.
Cancel
Vote Up 0 Vote Down

Cancel