1 Reply Latest reply on Apr 24, 2013 11:37 AM by bpringle

    Group Tickets - Can't see tickets

    bpringle

      I submitted this to SW support but I want to see if anyone in the community can respond quicker as it is really the only thing holding me back from getting it out for Beta testing in our environment.


      I am the admin/sup of a 4 person team and I've created a Tech group with all 4 of us in it.
      However, when I submit a ticket with a test account it does not show up in the "group tickets" tab across the top of the ticket screen. I can find them if I "search tickets" but I want every tech in the group to see every ticket that is submitted. How do I accomplish this?

      Thanks

        • Re: Group Tickets - Can't see tickets
          bpringle

          SW support beat ya....

           

          I had only the "parent' request types checked in the request types supported whereas every child request type needs to also be checked.

          It works now but I would think that if the Parent group is checked then all child types should also be counted.....not a big deal just seems like the most logical.

           

          Thanks