1 Reply Latest reply on Apr 25, 2013 9:08 AM by bknight

    How to create a report for the oldest ticket


      How do i create a report to show the oldest open ticket for a cetain number of asigned Tech's, i am looking to find the ticket number and category. I can find it though search but need to create a weekly report so it can be emailed to my manager automatically.


        • Re: How to create a report for the oldest ticket

          You can create a report that shows open tickets for a specific technician(s).  I don't see a way to say grab oldest ticket, but you can show open tickets.  You can then go to filters and select one or more techs and whether the status is open or closed.  You can assign a date range too if needed.  Once you create the report you can go to report scheduler to send the reports to different people who may or may not be techs.  Hope this helps