If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,
Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked:
(the link looks like:)
To add a note to this ticket, click here:
I get back the error:
Subject: ERROR: Unable to update Ticket 125408
Your request to update the status of Ticket 125408 could not be completed because "EmailClient:YES" is
an unrecognized status type.
Is this a feature that's not yet implemented, a bug, or what?
Version is 11.2.1
>>Is this a feature that's not yet implemented, a bug, or what?
Neither - nor ;-)
you forgot the space: Status:EmailClient:YES --> Status: EmailClient:YES