2 Replies Latest reply on Apr 26, 2013 1:44 PM by rtriebwasser

    Rich HTML not showing up Properly

    jenairobinson

      Hi All,

       

      I have installed Alert Central and am please with how it is supposed to work. I have configured several alerts to be handled by the system and did receive them in rich html format at first but now they are not showing up that way. Anyone know how to fix this? Now I am receiving just text with the formatting tags.Below I have provided an example what is received now when an alert is sent to a user.

      ---

       

       

       

      Severity:

      Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100,

      Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading

      Done ${ACNID:36}

      MIME-Version: 1.0

      Content-Type: multipart/alternative;

        boundary="----=_Part_53_1748162410.1365707747283"

       

      ------=_Part_53_1748162410.1365707747283

      Content-Type: text/plain; charset=UTF-8

      Content-Transfer-Encoding: 7bit

       

      This alert has not yet been acknowledged

      ---

      Alert Status: NOTIFIED

      Time of Alert: 11/04/13 04:15:46 PM

      from: Syslog Messages

      Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done

      Assigned To:  NOCC

      Severity: Notice

      Last Note:

        My Name was notified at name@domain.bm

      On Call Now:

        My name (NOCC)

      ---

       

      View and respond to alert: http://199.172.194.104:80/#alerts/detail/id=11

       

      Reply to this email with:

      ack - Alert will be marked as acknowledged

      ref - Alert will be sent to the next step in the group escalation rules

      rea - Alert will be reassigned to the username specified following the command

      close - Alert will be closed

      note - Note will be added

       

      The command must be the first thing in the Body, before any quoted text.

      Any text after the command on the same line will be treated as note text for the alert.

      Any text that appears below the first line in the reply will be ignored.

      Do not modify the Subject line.

       

      ${ACNID:36}

       

      ------=_Part_53_1748162410.1365707747283

      Content-Type: text/html; charset=UTF-8

      Content-Transfer-Encoding: 7bit

       

      <html>

      <body>

      <!-- ${ACNID:36} -->

       

       

      <div style="background:#ffffff;margin:0px;font-family:sans-serif;">

      <div style="min-width:320px;max-width:900px;margin:0px auto;text-align:center;">

      <table style="width:100%;">

       

      <tr style="background:#404045;">

      <td style="padding:5px;text-align:center;">

      <b><font color="#ffffff" style="font-family:sans-serif;">Solarwinds</font>   <font color="#ffaa00" style="font-family:sans-serif;">Alert Central</font></b>

      </td>

      </tr>

       

       

      <tr style="background:#eeeeee;">

      <td>

      <table>

      <tr>

      <td style="width:60px;text-align:center;">

      <font color="#666666" style="font-family:sans-serif;font-size:50px;">&#9993;</font>

      </td>

      <td>

      <font style="font-family:sans-serif;">

      This alert has not yet been acknowledged

      </font>

      </td>

      </tr></table>

      </td>

      </tr>

       

       

       

       

       

      <tr>

      <td style="height:40px;text-align:left;">

      <a style="font-family:sans-serif;font-size:1.2em;color:#359acd;" href="http://199.172.194.104:80/#alerts/detail/id=11">Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done</a>

      </td>

      </tr>

       

      <tr style="text-align:left;">

      <td style="height:50px;">

      <a href="mailto:mail@domain.bm?subject=RE: [AC-Notify] Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done ${ACNID:36}&amp;body=ack" style="border:10px solid #ffaa33;background:#ffaa33;text-decoration:none;color:#000000;font-family:sans-serif;">Acknowledge</a> 

      <a href="mailto:example@domain.bm?subject=RE: [AC-Notify] Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done ${ACNID:36}&amp;body=ref" style="border:10px solid #dddddd;background:#dddddd;text-decoration:none;color:#666666;font-family:sans-serif;">Refuse</a> 

      <a href="mailto:example@domain.bm?subject=RE: [AC-Notify] Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done ${ACNID:36}&amp;body=close" style="border:10px solid #dddddd;background:#dddddd;text-decoration:none;color:#666666;font-family:sans-serif;">Close</a>

       

      </td>

      </tr>

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Source:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

       

       

      <b>Syslog Messages</b>

      </td>

      </tr>

      </table>

      </td>

      </tr>

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Object:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <b>lgc-nyc1-p2 RICH.TXT</b>

      </td>

      </tr>

      </table>

      </td>

      </tr>

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Time of Alert:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <b>11/04/13 04:15:46 PM</b>

      </td>

      </tr>

      </table>

      </td>

      </tr>

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Severity:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <b>Notice</b>

      </td>

      </tr>

      </table>

      </td>

      </tr>

       

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Status:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <b>Notified</b> (Name)

      </td>

      </tr>

      </table>

      </td>

      </tr>

       

      <tr><td><hr color="#eeeeee"/></td></tr>

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Assigned To:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <font color="#888888"><i>NOCC</i></font>

      </td>

      </tr>

      </table>

      </td>

      </tr><tr><td><hr color="#eeeeee"/></td></tr>

       

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

      Last Note:

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <b>Person on Call was notified at example@domain.bm</b>

      </td>

      </tr>

      </table>

      </td>

      </tr>

      <tr>

      <td>

      <table>

      <tr>

      <td style="width:100px;text-align:left;font-family:sans-serif;" valign="top">

       

      </td>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      <a href="mailto:example@domain.bm?subject=RE: [AC-Notify] Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done ${ACNID:36}&amp;body=note " style="border:10px solid #dddddd;background:#dddddd;text-decoration:none;color:#666666;font-family:sans-serif;">Add Note</a>

      </td>

      </tr>

      </table>

      </td>

      </tr>

       

      <tr><td><hr color="#eeeeee"/></td></tr>

       

       

      <tr>

      <td style="text-align:left;font-family:sans-serif;" valign="top">

      On Call Now:

      </td>

      </tr>

       

      <tr>

      <td>

      <table style="width:100%;">

       

       

       

       

      <tr style="height:50px;">

      <td style="width:120px;text-align:center;">

      <a href="mailto:domain@domain.bm?subject=RE: [AC-Notify] Date:      2013-04-11 14:40:23

       

      Severity:  Notice

       

       

      028865: Apr 11 13:40:22.570 EDT: %OSPF-5-ADJCHG: Process 100, Nbr

      10.254.254.15 on GigabitEthernet0/2.600 from LOADING to FULL, Loading Done ${ACNID:36}&amp;body=rea jrobinson" style="background:#82A3DB;border:10px solid #82A3DB;text-decoration:none;"><font color="#ffffff" style="font-family:sans-serif;">Re-Assign</font></a>

      </td>

      <td style="text-align:left;font-family:sans-serif;">

      <b>Name</b> (NOCC)

      </td>

      </tr>

       

      </table>

      </td>

      </tr>

       

      <tr style="background:#dadada;">

      <td style="padding:10px;text-align:left;font-family:sans-serif;color:#666666;font-size:13px;">

      Buttons not working? Reply to this email with:<br>

      <br>

      <b>ack</b> - Alert will be marked as acknowledged<br>

      <b>ref</b> - Alert will be sent to the next step in the group escalation rules<br>

      <b>rea</b> - Alert will be reassigned to the username specified following the command<br>

      <b>close</b> - Alert will be closed<br>

      <b>note</b> - Note will be added<br>

      <br>

      The command must be the first thing in the Body, before any quoted text.<br>

      Any text after the command on the same line will be treated as note text for the alert.<br>

      Any text that appears below the first line in the reply will be ignored.<br>

      Do not modify the Subject line.

      </td>

      </tr>

       

       

      <tr>

      <td style="text-align:left;font-family:sans-serif;font-size:14px;color:#999999;">

      &copy; 2013 SolarWinds.  All Rights Reserved.    <a href="http://thwack.solarwinds.com/community/tools_tht/alert-central"><font color="#999999">Post your feedback on Alert Central</font></a>

      </td>

      </tr>

       

      </table>

      </div>

      </div>

       

      </body>

      </html>

      ------=_Part_53_1748162410.1365707747283-