4 Replies Latest reply on Apr 24, 2013 9:04 AM by smartd

    Use Case: Notify Group --> Notify Manager


      I am curious how I would accomplish the following use case with AC...


      When an alert is received notify all users in a group except the manager

      If the Alert is not acknowledged in 20 minutes then notify the manager of that group


      This seems like it should be a simple workflow so I am guessing I am just missing something as I haven't figured out how to accomplish this.


      Thanks in advance for any help!