4 Replies Latest reply on Apr 16, 2013 3:29 PM by pmaldonato

    Solarwinds Job Engine V2

    pmaldonato

      Hello Thwack,

       

      I try to start this service and keep getting the below error. In this snip-it it shows the log on as a user, I have also tried it as local system. This service seems to be causing several errors ( alerts ) in the application event viewer. Any ideas about the following error?

       

       

       

       

       

       

      I also found the following log describing an error with the SW Job Scheduler ( not sure if this is related however )

       

       

       

      *** SolarWinds Job Scheduler v2.3.0.78, .Net Runtime v4.0.30319 ***

      2013-04-05 11:14:18,293 [6] INFO  SolarWinds.JobEngineService.v2.JobEngineServiceApp - Database versions match: 2

      2013-04-05 11:14:18,335 [6] INFO  SolarWinds.JobEngine.Scheduling.CredentialHandlerFactory - Using certificate for credentials protection

      2013-04-05 11:14:18,340 [6] ERROR SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler - Unable to find Orion shared certificate.

      2013-04-05 11:14:18,340 [6] FATAL SolarWinds.JobEngine.ServiceProcess.SolarWindsService - OnStart: Unhandled exception caught

      SolarWinds.JobEngine.JobEngineException: Unable to find the Orion shared certificate.  Run the Orion Configuration Wizard to repair the certificate.

         at SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler.LoadKey()

         at SolarWinds.JobEngine.Scheduling.CredentialHandlerFactory.Create()

         at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.Make()

         at SolarWinds.JobEngine.Routing.Router..ctor()

         at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

         at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

      2013-04-05 11:14:18,346 [6] FATAL SolarWinds.JobEngine.ServiceProcess.SolarWindsService - Unhandled exception caught

      SolarWinds.JobEngine.JobEngineException: Unable to find the Orion shared certificate.  Run the Orion Configuration Wizard to repair the certificate.

         at SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler.LoadKey()

         at SolarWinds.JobEngine.Scheduling.CredentialHandlerFactory.Create()

         at SolarWinds.JobEngine.Scheduling.JobSchedulerFactory.Make()

         at SolarWinds.JobEngine.Routing.Router..ctor()

         at SolarWinds.JobEngineService.v2.JobEngineServiceApp.Start()

         at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

         at System.Threading.ThreadHelper.ThreadStart_Context(Object state)

         at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)

         at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

         at System.Threading.ThreadHelper.ThreadStart()

       

       

      Thanks for your time!

        • Re: Solarwinds Job Engine V2
          Lawrence Garvin

          The Job Engine v2 service definitely should be running in the LOCAL SYSTEM context, so make that change, and then we can troubleshoot further from there.

           

          However, it would seem that this is the most likely principal cause:

          2013-04-05 11:14:18,340 [6] ERROR SolarWinds.JobEngine.Scheduling.CertificateCredentialHandler - Unable to find Orion shared certificate.

           

          Has any certificate maintenance been performed on this server recently?

           

          The good news is that the Patch Manager web console does not require the Job Engine services, so unless you're running other SolarWinds application on this server, you could just leave the service stopped and disable it. The Patch Manager Administration Guide, in Appendix D, lists the services and programs that are required for the Patch Manager web console. They are:

           

          Services:

          SolarWinds Information Service

          SolarWinds Information Service v3

          SolarWinds Orion Module Engine

           

          Programs:

          SolarWinds Information Service v2012.1.301

          SolarWinds Orion Core Services 2012.1

           

          Anything else can be stopped, disabled, or uninstalled, as desired, if only the Patch Manager web console is installed.