16 Replies Latest reply on Oct 31, 2013 1:12 PM by larry1301

    FTP Voyage crashes constantly

    ssflyer

      Seems I can replicate this behavior every time by simply clicking the title bar while any transfer is in progress. It also happens when trying to view a downloaded file from the local browser. I'm using passive mode. The most common fault is:

       

      Faulting application ftp voyager.exe, version 16.0.2.0, faulting module shlwapi.dll, version 6.0.2900.5912, fault address 0x00008440, but also happens on ntdll.dll, ftpvoyage.exe and "Unknown."

      If I don't touch it, it seems to work, but almost any interaction with it after or during transfers crashes it.

       

      Any ideas?

       

      Thanks,

      Ron

        • Re: FTP Voyage crashes constantly
          ssflyer

          More info: I also tried un-installing/re-installing to no avail...

          • Re: FTP Voyage crashes constantly
            nite-rox

            I'm having the same problem. Is there any resolution to this yet?  Where are the logs?

            Faulting application name: FTP Voyager.exe, version: 16.0.2.0, time stamp: 0x50c9f4ba

            Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab

            Exception code: 0xc0000005

            Fault offset: 0x000000000000ae81

            Faulting process id: 0x1714

            Faulting application start time: 0x01ce9ab92bc95ef1

            Faulting application path: K:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager.exe

            Faulting module path: C:\Windows\system32\SHLWAPI.dll

            Report Id: dc956ad2-06ac-11e3-b9bf-ddffdd47a7cf

             

            Version=1

            EventType=APPCRASH

            EventTime=130211618426867551

            ReportType=2

            Consent=1

            UploadTime=130211618427527589

            ReportIdentifier=2b98b093-06ba-11e3-b9bf-ddffdd47a7cf

            IntegratorReportIdentifier=2b98b092-06ba-11e3-b9bf-ddffdd47a7cf

            Response.BucketId=89047765

            Response.BucketTable=4

            Response.type=4

            Sig[0].Name=Application Name

            Sig[0].Value=FTP Voyager.exe

            Sig[1].Name=Application Version

            Sig[1].Value=16.0.2.0

            Sig[2].Name=Application Timestamp

            Sig[2].Value=50c9f4ba

            Sig[3].Name=Fault Module Name

            Sig[3].Value=SHLWAPI.dll

            Sig[4].Name=Fault Module Version

            Sig[4].Value=6.1.7601.17514

            Sig[5].Name=Fault Module Timestamp

            Sig[5].Value=4ce7c9ab

            Sig[6].Name=Exception Code

            Sig[6].Value=c0000005

            Sig[7].Name=Exception Offset

            Sig[7].Value=000000000000ae81

            DynamicSig[1].Name=OS Version

            DynamicSig[1].Value=6.1.7601.2.1.0.256.1

            DynamicSig[2].Name=Locale ID

            DynamicSig[2].Value=1033

            DynamicSig[22].Name=Additional Information 1

            DynamicSig[22].Value=fe37

            DynamicSig[23].Name=Additional Information 2

            DynamicSig[23].Value=fe37092aad19745eff1e57969e81ce5f

            DynamicSig[24].Name=Additional Information 3

            DynamicSig[24].Value=0fc4

            DynamicSig[25].Name=Additional Information 4

            DynamicSig[25].Value=0fc490183869b7557fa4207f11dc7244

            UI[2]=K:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager.exe

            UI[3]=FTP Voyager® has stopped working

            UI[4]=Windows can check online for a solution to the problem.

            UI[5]=Check online for a solution and close the program

            UI[6]=Check online for a solution later and close the program

            UI[7]=Close the program

            LoadedModule[0]=K:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager.exe

            LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

            LoadedModule[2]=C:\Windows\system32\kernel32.dll

            LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

            LoadedModule[4]=C:\Windows\system32\WINMM.dll

            LoadedModule[5]=C:\Windows\system32\msvcrt.dll

            LoadedModule[6]=C:\Windows\system32\USER32.dll

            LoadedModule[7]=C:\Windows\system32\GDI32.dll

            LoadedModule[8]=C:\Windows\system32\LPK.dll

            LoadedModule[9]=C:\Windows\system32\USP10.dll

            LoadedModule[10]=C:\Windows\system32\POWRPROF.dll

            LoadedModule[11]=C:\Windows\system32\RPCRT4.dll

            LoadedModule[12]=C:\Windows\system32\SETUPAPI.dll

            LoadedModule[13]=C:\Windows\system32\CFGMGR32.dll

            LoadedModule[14]=C:\Windows\system32\ADVAPI32.dll

            LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll

            LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll

            LoadedModule[17]=C:\Windows\system32\ole32.dll

            LoadedModule[18]=C:\Windows\system32\DEVOBJ.dll

            LoadedModule[19]=K:\Program Files\RhinoSoft\FTP Voyager\RhinoNET.dll

            LoadedModule[20]=C:\Windows\system32\WS2_32.dll

            LoadedModule[21]=C:\Windows\system32\NSI.dll

            LoadedModule[22]=K:\Program Files\RhinoSoft\FTP Voyager\mfc100u.dll

            LoadedModule[23]=K:\Program Files\RhinoSoft\FTP Voyager\MSVCR100.dll

            LoadedModule[24]=C:\Windows\system32\SHLWAPI.dll

            LoadedModule[25]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll

            LoadedModule[26]=C:\Windows\system32\MSIMG32.dll

            LoadedModule[27]=K:\Program Files\RhinoSoft\FTP Voyager\MSVCP100.dll

            LoadedModule[28]=C:\Windows\system32\SHELL32.dll

            LoadedModule[29]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_2b25b14c71ebf230\gdiplus.dll

            LoadedModule[30]=C:\Windows\system32\WININET.dll

            LoadedModule[31]=C:\Windows\system32\urlmon.dll

            LoadedModule[32]=C:\Windows\system32\CRYPT32.dll

            LoadedModule[33]=C:\Windows\system32\MSASN1.dll

            LoadedModule[34]=C:\Windows\system32\iertutil.dll

            LoadedModule[35]=C:\Windows\system32\VERSION.dll

            LoadedModule[36]=C:\Windows\system32\IMM32.DLL

            LoadedModule[37]=C:\Windows\system32\MSCTF.dll

            LoadedModule[38]=C:\Windows\system32\UxTheme.dll

            LoadedModule[39]=C:\Windows\system32\dwmapi.dll

            LoadedModule[40]=K:\Program Files\RhinoSoft\FTP Voyager\MFC100ENU.DLL

            LoadedModule[41]=K:\Program Files\RhinoSoft\FTP Voyager\zlib1.dll

            LoadedModule[42]=K:\Program Files\RhinoSoft\FTP Voyager\RhinoRES.DLL

            LoadedModule[43]=C:\Windows\system32\RICHED20.DLL

            LoadedModule[44]=C:\Windows\system32\CRYPTBASE.dll

            LoadedModule[45]=K:\Program Files\RhinoSoft\FTP Voyager\libeay32.DLL

            LoadedModule[46]=C:\Windows\system32\WSOCK32.dll

            LoadedModule[47]=K:\Program Files\RhinoSoft\FTP Voyager\ssleay32.DLL

            LoadedModule[48]=C:\Windows\system32\CRYPTSP.dll

            LoadedModule[49]=C:\Windows\system32\rsaenh.dll

            LoadedModule[50]=C:\Windows\system32\RICHED32.DLL

            LoadedModule[51]=C:\Windows\system32\CLBCatQ.DLL

            LoadedModule[52]=C:\Windows\system32\propsys.dll

            LoadedModule[53]=C:\Windows\system32\ntmarta.dll

            LoadedModule[54]=C:\Windows\system32\WLDAP32.dll

            LoadedModule[55]=C:\Windows\system32\profapi.dll

            LoadedModule[56]=C:\Windows\system32\WindowsCodecs.dll

            LoadedModule[57]=C:\Windows\system32\RpcRtRemote.dll

            LoadedModule[58]=C:\Windows\system32\apphelp.dll

            LoadedModule[59]=C:\Windows\system32\EhStorShell.dll

            LoadedModule[60]=C:\Program Files (x86)\Google\Drive\googledrivesync64.dll

            LoadedModule[61]=C:\Windows\system32\PSAPI.DLL

            LoadedModule[62]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll

            LoadedModule[63]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll

            LoadedModule[64]=C:\Windows\System32\cscui.dll

            LoadedModule[65]=C:\Windows\System32\CSCDLL.dll

            LoadedModule[66]=C:\Windows\system32\CSCAPI.dll

            LoadedModule[67]=C:\Windows\system32\ntshrui.dll

            LoadedModule[68]=C:\Windows\system32\srvcli.dll

            LoadedModule[69]=C:\Windows\system32\slc.dll

            LoadedModule[70]=C:\Windows\system32\thumbcache.dll

            LoadedModule[71]=C:\Windows\system32\wmp.dll

            LoadedModule[72]=C:\Windows\system32\wmploc.dll

            LoadedModule[73]=C:\Windows\System32\MMDevApi.dll

            LoadedModule[74]=C:\Windows\system32\MFPlat.DLL

            LoadedModule[75]=C:\Windows\system32\AVRT.dll

            LoadedModule[76]=C:\Windows\system32\AUDIOSES.DLL

            LoadedModule[77]=C:\Windows\System32\jscript.dll

            LoadedModule[78]=C:\Windows\system32\SXS.DLL

            LoadedModule[79]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

            LoadedModule[80]=C:\Windows\system32\explorerframe.dll

            LoadedModule[81]=C:\Windows\system32\DUser.dll

            LoadedModule[82]=C:\Windows\system32\DUI70.dll

            LoadedModule[83]=K:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager NSE.dll

            LoadedModule[84]=C:\Windows\system32\IconCodecService.dll

            LoadedModule[85]=C:\Windows\system32\LINKINFO.dll

            LoadedModule[86]=C:\Windows\System32\ieframe.dll

            LoadedModule[87]=C:\Windows\System32\OLEACC.dll

            LoadedModule[88]=C:\Windows\system32\NETAPI32.DLL

            LoadedModule[89]=C:\Windows\system32\netutils.dll

            LoadedModule[90]=C:\Windows\system32\wkscli.dll

            LoadedModule[91]=C:\Windows\system32\SAMCLI.DLL

            LoadedModule[92]=C:\Windows\system32\mswsock.dll

            LoadedModule[93]=C:\Windows\System32\wshtcpip.dll

            LoadedModule[94]=C:\Windows\System32\wship6.dll

            LoadedModule[95]=C:\Windows\system32\SspiCli.dll

            LoadedModule[96]=C:\Windows\system32\SAMLIB.dll

            LoadedModule[97]=C:\Windows\system32\igfxrENU.lrc

            LoadedModule[98]=C:\Windows\system32\iphlpapi.dll

            LoadedModule[99]=C:\Windows\system32\WINNSI.DLL

            LoadedModule[100]=C:\Windows\system32\dhcpcsvc.DLL

            LoadedModule[101]=C:\Windows\system32\dhcpcsvc6.DLL

            LoadedModule[102]=C:\Windows\system32\DNSAPI.dll

            LoadedModule[103]=C:\Program Files\Bonjour\mdnsNSP.dll

            LoadedModule[104]=C:\Windows\system32\rasadhlp.dll

            LoadedModule[105]=C:\Windows\System32\fwpuclnt.dll

            LoadedModule[106]=C:\Windows\system32\USERENV.dll

            LoadedModule[107]=C:\Windows\system32\NetworkExplorer.dll

            LoadedModule[108]=C:\Windows\system32\igfxsrvc.dll

            LoadedModule[109]=C:\Program Files\Windows Sidebar\sbdrop.dll

            LoadedModule[110]=C:\Windows\system32\ATL.DLL

            LoadedModule[111]=C:\Windows\system32\Normaliz.dll

            LoadedModule[112]=C:\Windows\system32\RASAPI32.dll

            LoadedModule[113]=C:\Windows\system32\rasman.dll

            LoadedModule[114]=C:\Windows\system32\rtutils.dll

            LoadedModule[115]=C:\Windows\system32\sensapi.dll

            LoadedModule[116]=C:\Windows\system32\NLAapi.dll

            LoadedModule[117]=C:\Windows\system32\napinsp.dll

            LoadedModule[118]=C:\Windows\system32\pnrpnsp.dll

            LoadedModule[119]=C:\Windows\System32\winrnr.dll

            LoadedModule[120]=C:\Windows\system32\wshbth.dll

            LoadedModule[121]=C:\Program Files\Internet Explorer\ieproxy.dll

            LoadedModule[122]=C:\Program Files (x86)\PC Tools\PC Tools Security\SDContextExt64.dll

            LoadedModule[123]=K:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

            LoadedModule[124]=C:\Windows\System32\shdocvw.dll

            LoadedModule[125]=C:\Windows\system32\twext.dll

            LoadedModule[126]=C:\Windows\System32\cscobj.dll

            LoadedModule[127]=C:\Program Files\7-Zip\7-zip.dll

            LoadedModule[128]=C:\Windows\system32\XmlLite.dll

            LoadedModule[129]=C:\Windows\system32\MPR.dll

            LoadedModule[130]=C:\Windows\system32\PortableDeviceApi.dll

            LoadedModule[131]=C:\Windows\system32\WINTRUST.dll

            LoadedModule[132]=C:\Windows\system32\PortableDeviceTypes.dll

            LoadedModule[133]=C:\Windows\system32\EhStorAPI.dll

            LoadedModule[134]=C:\Windows\system32\actxprxy.dll

            LoadedModule[135]=C:\Windows\system32\Secur32.dll

            LoadedModule[136]=C:\Windows\System32\drprov.dll

            LoadedModule[137]=C:\Windows\System32\WINSTA.dll

            LoadedModule[138]=C:\Windows\System32\ntlanman.dll

            LoadedModule[139]=C:\Windows\System32\davclnt.dll

            LoadedModule[140]=C:\Windows\System32\DAVHLPR.dll

            State[0].Key=Transport.DoneStage1

            State[0].Value=1

            FriendlyEventName=Stopped working

            ConsentKey=APPCRASH

            AppName=FTP Voyager®

            AppPath=K:\Program Files\RhinoSoft\FTP Voyager\FTP Voyager.exe

            • Re: FTP Voyage crashes constantly
              ssflyer

              I've just installed 16.1.0.0 - same issue still exists.

              • Re: FTP Voyage crashes constantly
                ssflyer

                Debug info:

                 

                Unhandled exception at 0x77f68440 in FTP Voyager.exe: 0xC0000005: Access violation reading location 0x0ffbdd84.

                • Re: FTP Voyage crashes constantly
                  frost

                  Same problem.  I have used FTP Voyager for a long time and it become so unstable with constant crashes I can no longer use it. 

                  • Re: FTP Voyage crashes constantly
                    Honey Albella

                    There is actually problem in 16.1. So I just leave it out..

                     

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                    • Re: FTP Voyage crashes constantly
                      larry1301

                      Same problem.  I have used FTP Voyager for many years  and it become so unstable with constant crashes I can no longer use it.  Am reverting to a previous version.