11 Replies Latest reply on Jun 25, 2013 10:10 AM by daniel.sykora

    Local admin account?


      I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated.  I set up the LDAP under Setup -> Clients -> LDAP Connections, and then linking the tech account to the client account.  The "Authentication Method" under Setup -> General -> Authentication is set to "Web Help Desk."


      I'm worried about what happens if my LDAP connection breaks for any reason - would I be locked out of the system?  I've been keeping a local "Administrator" user around just in case this happens, but I don't like having to use a license just for this contingency.  Is this necessary?  Or are the credentials cached in WHD so that I'd still be able to log in even if something breaks in LDAP?