11 Replies Latest reply on Jun 25, 2013 10:10 AM by daniel.sykora

    Local admin account?

    techadrian

      I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated.  I set up the LDAP under Setup -> Clients -> LDAP Connections, and then linking the tech account to the client account.  The "Authentication Method" under Setup -> General -> Authentication is set to "Web Help Desk."

       

      I'm worried about what happens if my LDAP connection breaks for any reason - would I be locked out of the system?  I've been keeping a local "Administrator" user around just in case this happens, but I don't like having to use a license just for this contingency.  Is this necessary?  Or are the credentials cached in WHD so that I'd still be able to log in even if something breaks in LDAP?

       

      Thanks!