4 Replies Latest reply on Mar 21, 2013 10:49 AM by FieldSupp0rt

    miscellaneous utilities module offline

    kenshin0402

      Hi, Guys

       

      I have a linux server with STM agent installed. (version 5.2.4).

      But my STM(version 5.3.1) can not automatically find this server.

      Should I use the same version?

       

      I have added this linux to STM manually.

      But when I check the agent status, I got this message as the picture shows.

       

      How can I solve this problem?

       

      Thanks.

       

       

      2.jpg

        • Re: miscellaneous utilities module offline
          dsbalcau

          Hi kenshin,

           

          Can you elaborate on what you mean by "STM can not automatically find this server"? It appears that everything except that Miscellaneous Utilities Module is working as expected. What behavior are you seeing elsewhere in the product that is having a problem?

            • Re: miscellaneous utilities module offline
              kenshin0402

              Hi, Balki

               

              If the STM agent works well in server, the agent can self register at STM server. Is that right?

              But in my situation, I can only add this server manually.

              After I added this server in STM, I ran the agent status report, it showed that Miscellaneous Utilities Module is offline. Just like the picture shows.

              Do you know how to fix this issue?

               

              Thanks.

                • Re: miscellaneous utilities module offline
                  FieldSupp0rt

                  Hi Kenshin,

                   

                  The Agent and Server should be running the same version.

                  You can upgrade this Agent from the Web Console: Settings -> Upgrade Agents.

                   

                  For automatically registering new Agents with the main server make sure the SNMP Trap port is open (default in STM is UDP 10162) from the new Agent to the main server.

                    • Re: miscellaneous utilities module offline
                      FieldSupp0rt

                      Also once the Linux Agent is upgraded to 5.3.1 if you are still getting the same error there might be a program missing from the Linux server.

                       

                      Check the full log under:

                      /opt/Storage_Manager_Agent/administrative/mod.adm.mu.MiscUtils_1.0/mod.adm.mu.MiscUtils.log

                       

                      Look for a line informing of the missing file/program.

                      For example: Cannot run program "hdparm": java.io.IOException: error=2, No such file or directory

                       

                      In the case of the example error above the program '/sbin/hdparm' was missing from the server.

                      Use your package manager to install whatever program may be missing from your build and restart the Agent service.