5 Replies Latest reply on Apr 3, 2013 2:24 AM by charliedontsurf

NPM 10.4.2 hardware health monitoring

charliedontsurf Mar 15, 2013 3:19 AM

We recently upgraded Solarwinds NPM from 10.3.1 to 10.4.2 and have started getting lots of hardware sensor alerts. I've seen from other posts that this is an issue on Cisco 6500 series running 12.2 (33) SX which is what we have. I was using universal device pollers to gather this information before so I want to turn off the new feature to avoid the false positives without having to 'List Resources' for each device.

Does anyone know of a way to do this?

Re: NPM 10.4.2 hardware health monitoring

batusek Mar 18, 2013 8:33 AM (in response to charliedontsurf)

Hi charliedontsurf,

have you tried ideas recommended in this thread? Especially using CISCO-ENVMON-MIB could help you.

Robert
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- Re: NPM 10.4.2 hardware health monitoring
  
  charliedontsurf Mar 18, 2013 10:32 AM (in response to batusek)
  
  Hi Robert, I've just tried this but it doesn't fix the issue. I was wondering if there is a global command to turn off HW Health Monitoring rather than listing resources for each device and turning it off.
  
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  - Re: NPM 10.4.2 hardware health monitoring
    
    batusek Mar 20, 2013 3:39 AM (in response to charliedontsurf)
    
    Hi charliedontsurf,
    
    unfortunately, there is no such command. You would have to do it directly in the database. If this issue is urgent for you, please open the support case and post its number here. You can also disable the alert causing you trouble (I mean just the alert - the hardware status monitoring would keep running.)
    
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  - Re: NPM 10.4.2 hardware health monitoring
    
    hdoan Apr 2, 2013 10:11 AM (in response to charliedontsurf)
    
    Have you found any resolution to this issue? I'm looking at upgrading to 10.4.2 and this is giving me doubts.
    
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    - Re: NPM 10.4.2 hardware health monitoring
      
      charliedontsurf Apr 3, 2013 2:24 AM (in response to hdoan)
      
      Hi hdoan,
      
      I opened a support ticket and was provided with a sql solution as below, I applied it yesterday and so far I haven't had any false alerts. This is the only issue I've come across so far with 10.4.2 otherwise it seems generally quicker than 10.3.
      
      Update APM_HardwareInfo
      Set IsDisabled = 1
      Where Manufacturer = 'Cisco'
      
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