3 Replies Latest reply on Mar 13, 2013 2:41 PM by bpavlov

    Using variables in a ticket

    derekschauland

      Is it possible to include variables for things like last updated user / last updated date in a ticket note?

       

      I want to create a bulk action to close inactive tickets and add a note like "this ticket has not been updated since %updatedate%,  It is being closed due to inactivity"