6 Replies Latest reply on Sep 2, 2014 11:37 AM by troylutes

    Web Help Desk - Advanced Search - First-Call Resolution

    theatrix

      Web Help Desk - Advanced Search - First-Call Resolution

       

      We have been using Web Help Desk in our company for a couple of years.  In the advanced search tab, there is a condition called "First-Call Resolution".  I have checked the old site, the new thwack forums and the web admin guide and I can't find the definition of that condition. What metrics are being used for the "First-Call Resolution" condition in the advanced search?

       

      Thanks.

       

      Tim

      OCWR