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Web Help Desk - Advanced Search - First-Call Resolution

Web Help Desk - Advanced Search - First-Call Resolution

We have been using Web Help Desk in our company for a couple of years.  In the advanced search tab, there is a condition called "First-Call Resolution".  I have checked the old site, the new thwack forums and the web admin guide and I can't find the definition of that condition. What metrics are being used for the "First-Call Resolution" condition in the advanced search?

Thanks.

Tim

OCWR