Web Help Desk - Advanced Search - First-Call Resolution
We have been using Web Help Desk in our company for a couple of years. In the advanced search tab, there is a condition called "First-Call Resolution". I have checked the old site, the new thwack forums and the web admin guide and I can't find the definition of that condition. What metrics are being used for the "First-Call Resolution" condition in the advanced search?
Thanks.
Tim
OCWR