WHD allows ticket created by email from the primary and secondary email addresses but only sends out emails to the primary email address.
I've created an action to send an email to the secondary email address for every ticket update (both client and tech) but the emails from the actions menu aren't the same as the ones going to the primary email address.
Is it possible to send the same ticket email to both primary and secondary emails each time an email is sent to the client? I currently don't believe this is possible and want to make sure I'm not missing something.
Thanks in advance for anyones time.
That is correct, the secondary email address is not used in the same manner. This is a known feature request that we are tracking.