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Network Performance Monitor (NPM)

Forum Alerts not sending emails

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Alerts not sending emails

kdollar over 11 years ago

I have a very confusing problem, and hopefully someone here can help me.

I have setup a few alerts in the Advanced Alert Manager

I have these alerts set to email and/or text. When I test the alerts, everything works fine. Emails and texts flow as expected.

However, when a node actually goes down, nothing happens.

For instance, I took a non-essential server down, and when I look at the Current Events in the Alert Manager I see:

But, when I look in Active Alerts in the Alert manager I see:

No emails or texts are sent.

Please help.

0 bsciencefiction.tv over 11 years ago

Have you verified the SMTP server settings with your email admin
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0 kdollar over 11 years ago in reply to bsciencefiction.tv

To quote my original post,
When I test the alerts, everything works fine. Emails and texts flow as expected.
We are a fairly small company, and I am the Email Admin as well (I am the ONLY System Admin). So, yes, the SMTP settings are correct.
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0 mjorgey over 11 years ago

What is the trigger condition? Is there a reset condition or alert suppression conditions? What is the trigger Action? Do you only have it set for certain times of the day?
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0 kdollar over 11 years ago in reply to mjorgey

Trigger condition:
reset condition:
Alert suppression:
Time of day:
trigger action:
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0 bsciencefiction.tv over 11 years ago in reply to kdollar

The suppression rule is unnecessary since a node can not be down and unmanaged at the same time. I know this is stretching, but you might consider removing that as a suppression rule, on this off chance this is causing a logic issue for NPM.
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0 kdollar over 11 years ago in reply to bsciencefiction.tv

removing the suppression rule did the trick. Thanks!
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0 bsciencefiction.tv over 11 years ago in reply to kdollar

Great.
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