12 Replies Latest reply on Mar 21, 2013 11:42 AM by Thomas Parikka

    Problems with scheduler

    biovizier

      Hi,

       

      I have just updated FTP Voyager and I am having problems with the scheduler. I have run a task to sync remote folders but I get the following error message.

       

      [12] Wed 27Feb13 11:57:13 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

       

      When I run in the ftp voyager window the sync works fine - it only has problems with the scheduler. I exported the profile from FV to FVS so they are identical.

       

      Regards,

       

      Nick.

        • Re: Problems with scheduler
          biovizier

          I have set remote path to /* as advised in the other posts and the local paths are all absolute. all folders exist prior to sync

          • Re: Problems with scheduler
            biovizier

            Have also set running account as Admin - still doesn't work

              • Re: Problems with scheduler
                biovizier

                I also ran without the wildcard in the remote file name

                 

                screen_2013-02-28 19.24.35.jpg

                  • Re: Problems with scheduler
                    Thomas Parikka

                    Hi,

                     

                    The first step needed will be to remove the asterisk from the Synchronize Action - wildcards are used in "Upload" "Download" "Move Up" and "Move Down" but not in Synchronize actions. Once you have done this and hit "Save" if it still fails, it may be a file server issue. To verify:

                     

                    1) Go to FTP Voyager Scheduler, edit your task

                    2) Enable logging to file, provide a log file path, then run the Task again

                    3) Post the log as a reply here so we can review it

                     

                    Thomas Parikka

                      • Re: Problems with scheduler
                        biovizier

                        [12] Mon 04Mar13 13:08:36 - (Task: Barcap) - Performing scheduled execution of task for Monday, March 04, 2013 13:08:35.

                         

                         

                        [12] Mon 04Mar13 13:08:37 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                         

                         

                        [12] Mon 04Mar13 13:08:37 - (Task: Barcap) - Next scheduled execution on Monday, March 04, 2013 13:09:35

                         

                         

                        [12] Mon 04Mar13 13:08:39 - (Task: Barcap) - Execution triggered by admin user.

                         

                         

                        [12] Mon 04Mar13 13:08:40 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                         

                         

                        [12] Mon 04Mar13 13:09:36 - (Task: Barcap) - Performing scheduled execution of task for Monday, March 04, 2013 13:09:35.

                         

                         

                        [12] Mon 04Mar13 13:09:37 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                         

                         

                        [12] Mon 04Mar13 13:09:37 - (Task: Barcap) - Next scheduled execution on Monday, March 04, 2013 13:10:35

                         

                         

                        [12] Mon 04Mar13 13:10:36 - (Task: Barcap) - Performing scheduled execution of task for Monday, March 04, 2013 13:10:35.

                         

                         

                        [12] Mon 04Mar13 13:10:36 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                         

                         

                        [12] Mon 04Mar13 13:10:36 - (Task: Barcap) - Next scheduled execution on Monday, March 04, 2013 13:11:35

                         

                         

                        [12] Mon 04Mar13 13:11:36 - (Task: Barcap) - Performing scheduled execution of task for Monday, March 04, 2013 13:11:35.

                         

                         

                        [12] Mon 04Mar13 13:11:37 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                         

                         

                        [12] Mon 04Mar13 13:11:37 - (Task: Barcap) - Next scheduled execution on Monday, March 04, 2013 13:12:35

                         

                         

                        [12] Mon 04Mar13 13:11:44 - (Task: Barcap) - Next scheduled execution on Monday, March 04, 2013 13:12:35

                         

                         

                        [12] Mon 04Mar13 13:11:46 - (Task: Barcap) - Execution triggered by admin user.

                         

                         

                        [12] Mon 04Mar13 13:11:47 - (Task: Barcap) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                  • Re: Problems with scheduler
                    rdil

                    Have you managed to solve this issue or did you had to revert?