Unreal, I have 83 Site Codes in a drop down now....
Radioman the Degraded Upgrade
That really stinks....sorry to hear of your trouble. Are you going to roll back?
Are Kidding? I have 12 Servers.
I upgraded to 10.1, and applied 2 Fixes 1 & 3 had issues with Mib Charting (i,.e., NONE worked) Case 434205)
So the "Technical Solution" was to load 10.4.1
During this time, I was so busy upgrading and fielding user questions and comments about new features and tabs I didn't notice that device custom properties were not there.
UNTIL I added a device, and found the ADD NODE Custom properties boxes MISSING. So I figured it was because there must have been a glitch... I tried to load it again. NADA.
Curious I started looking at various sites in the network 2 devices at each site, The details page was now missing ALL of our custom properties, on ALL device Details.
What compounds this issue is that 2 other traffic and performance systems use the Solarwinds Database and THOSE custom properties for their reports.
They have now opened trouble tickets to Level 2 against our Solarwinds NPM platform.
I can't see how ROLLING back will get my DB Custom Properties back.
I'm going to use this New and IMPROVED property editor, fill out all the custom properties needed, and start fixing 1,327 Device Details Pages.
I didn't know if you could roll back the DB where the properties reside as well as the version. Was a backup of your DB done before the upgrades?
Looks like you're just feeling like screaming about it, and I don't blame you.
Have a better day, and pound out another rage-filled reply or two - maybe it'll help.
If we had assigned reps, just think - you could scream at them instead!
My backup is there prior to the 10.4, I don't feel like loosing 2 weeks worth of data.
Thanks for pointing out my faults and pecadillos.
You have a better day, or you could respond here and post.... SHAME SHAME.
Wasn't my intention to further inflame you....just an observation. I've felt that way plenty of times. My apologies for any offense I caused.
Good luck in getting your CPs back in a timely fashion!
I apologize for the issue you've hit. However, none of your data is lost. Contact support and they'll have a script for you that will get you back up and running...All properties will be restored, with their values intact.
I have a question. I understand you are mad, but let me ask you this. Did you do a back up of your DB like the install clearly ask you before you have to type "YES"???
I see that you didn't and it was prior to 10.4.. Bad move on your part seeing that you have used NPM for so long I don't understand how you feel you can skip this part knowing that the DB is the entire brains of the platform, and what is wrong with losing a bit of data over loosing the lost man hours you would need to put in to fix this mess by rolling back?
Not all software is perfect and these checks and balances are put in place to protect you. If you didn't back up your DB then this is partially your fault for not following instructions. You could just restore the old copy of the DB where all this data is stored and presto!
Also, I know many have pointed this out to you about backing up, so don't think I'm trying to just bash on you.
But you do know that you can export all of the CP's to an excel and mass edit very quickly there and import back in. Just a thought to save you some time over your troubles.
Let me also say that I think you had a bad upgrade path.
10.1 to 10.4 isn't something I would have done. I would have at minimum 10.3 to 10.4 (When the new CPE was brought in) then to 10.4.1 (Improvements to the new CPE).
If I really was tedious I would have gone 10.2.2 then 10.3 then 10.4 applied hot fixes, and then 10.4.1.
The jump you took was quite extreme and I am surprised it was recommended to you. Again I feel your pain and wish I could give you an amazing solution and fix.
Have you checked the DB tables to see if any of those values and properties still exists, but are just not being seen properly, or locked out?
I apologize for problem you've run in to. As Casey mentioned above we have a fix for this. Based on your support case it appears you are back up and running. If that is not the case please let me know. We are working on a fix so other customers don't run in to this at all and I apologize for the time spent and frustration caused by this.
this problem was resolved at 9:30CST last night by running a large SQL script provided to me by James L.
This still required a reconfig of main NPM so my scheduled reports would run and web pages update.
The fix did not apply to the Web View with regards to custom properties, I'm just going to remove them from the views, (users don't need them anyway), as long as I can enter all the custom properties upon adding devices. I'm OK with that.
I still have to check this morning with the down stream system to ensure no data was lost in those. I think they should be OK though.
Thank You and James L.
Richard I was on 10.2.1 and did Backup the Db,
my previous should have said 10.4 and fixes 1 and 3.