0 Replies Latest reply on Feb 12, 2013 5:25 PM by Matthew Crawford

    Downloading Previous Versions from Within the Customer Portal

    Matthew Crawford

      Here is a reference for downloading previous versions of products from within the SolarWinds Customer Portal.

       

      One item that comes up at times for our customers is the need to download a previous release of their product. Oftentimes, this leads to a call to our support team. However, there is usually a simpler way to get to previous versions for products that you own!

      In the SolarWinds Customer Portal, from your license management page, simply click on Choose Download for any item.

       

      license management page dropdown.png

       

      After clicking Choose Download, you will be taken to the downloads page for the selected product. It looks something like this (different downloads are available for each product):

       

      downloading latest versions 1.png

      Find the download that you wish to retrieve an earlier version of. By default, the latest version of the product that you have access to is shown in the dropdown selector. If you are on maintenance, you have access to the latest version of the product that we have released. Click on the dropdown for the appropriate download, and you will see a list of available previous versions.

      downloading previous versions 1.png

      Click on the version that you want to download and click the download button. This will initiate the download of the selected version.