0 Replies Latest reply on Feb 8, 2013 11:14 AM by pimp_vader

    Alert Escalation not firing correctly

    pimp_vader

      I have alert escalation set up as below (notice the kick **** MSPaint skillz)

       

      codition met: email L1 contact

      Condition met + 15 minutes: email L2 contact

      Condition met +30 minutes: email L3 contact

      contition met +60 minutes: Schedule exit interview with HR (ok, this is a joke.....sort of)

       

      escalate.PNG

       

      The problem I am running into is the alert will fire for L1, skip L2, and fire for L3

      Here are the Alert Escalation settings:

       

      L1)

      L1.PNG

       

      L2)

      L2.PNG

      L3)

      L3.PNG