17 Replies Latest reply on Feb 12, 2013 5:41 PM by macnugetz

    FTP Voyager Scheduler not working (Ver. 16.0.2.0)

    abdulwahab

      Hi

       

      I've referred to here by FTP Voyager support.

       

      This is my first time I use FTP Voyager for scheduling file transfer, configuring task was very easy, but I still cannot make it work.

      In the task action, I created a new action to download a specific folder (and all files and subfolders inside that folder to my local PC

       

      In action information, I put the (Remote File or Folder) as: /FolderName

      Nothing downloaded, and error in the log says:

      Execution failed (Last Error Message: Unable to perform file action: Could not retrieve additional information about the source path.  Does the source path exist?).

       

      I changed it to: FolderName (without slash).

      Nothing downloaded, and same error in the log.

       

      I then tried: FolderName/*.*

      Log says: Execution successfully completed.

      But in the local folder, I found it only downloaded files from main folder (No subfolders or files inside them), and some of them with ZERO size !!!!!

       

      Again, I tried: /FolderName/*.*

      Log says: Execution successfully completed.

      I found that the ZERO size problem has been solved (files downloaded with correct size) but still cannot get the subfolders !

       

       

      In the forum, I found a link to the older version (ver. 15.2.0.19)

      I downloaded and tried it on another PC, It works like a charm, with no errors !

       

      Can anyone here help me to figure out how to make the scheduler download the whole content of remote folder ??

        • Re: FTP Voyager Scheduler not working (Ver. 16.0.2.0)
          dougpapenthien

          The path you enter into Scheduler needs to be an absolute path.  So if your home directory is "/" and "FolderName" is a subdirectory from there, then you would enter in "/FolderName/*" to download the contents of that directory.

            • Re: FTP Voyager Scheduler not working (Ver. 16.0.2.0)
              abdulwahab

              Perfect

              Sometimes a little change could change the whole of your life.

              Thank you dougpapenthien for your help.

               

              Now it works fine for <download> action, BUT...... ( I really hate this word )

              I didn't work for <Synchronize> action.

              The error message is different this time, it says:

              Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

               

              Now, I am 100% sure that the path exists and the logged in user has permissions within the folder (chmod 777).

               

              Now what ??

                • Re: FTP Voyager Scheduler not working (Ver. 16.0.2.0)
                  dougpapenthien

                  Great, I'm glad that's helped you out a bit.  For synchronization actions, both the source and target paths must exist before doing the sync.  It will not create either of those folders.  If you're sure both paths exist, can you try posting a snippet of the log?  You can view the log for the task by editing it, going to the Log Settings tab, and clicking the View Log button.

                    • Re: FTP Voyager Scheduler not working (Ver. 16.0.2.0)
                      abdulwahab

                      OK, First I did a download action to make sure that both remote and local folders are same.

                      Then I create a new Sync action and executed it. same error

                       

                      Here is the log, please check two lines in RED, looks like it cannot list folder:

                      ---------------------------------------------------------

                      [12] Sun 03Feb13 13:40:08 - (Task: Synchronize /backup/* to D:\Sites-Backup) - Next scheduled execution on Sunday, February 03, 2013 13:37:59

                      [12] Sun 03Feb13 13:40:10 - (Task: Synchronize /backup/* to D:\Sites-Backup) - Performing scheduled execution of task for Sunday, February 03, 2013 13:37:59.

                      [03] Sun 03Feb13 13:40:10 - Resolving host "[REMOVED]"...

                      [03] Sun 03Feb13 13:40:10 - Connecting to "[REMOVED]" on port 21.

                      [03] Sun 03Feb13 13:40:10 - Connected to [REMOVED]:21 from 192.168.1.6:56331.

                      [06] Sun 03Feb13 13:40:10 - 220 [REMOVED]

                      [05] Sun 03Feb13 13:40:10 - HOST ftp.[hostName].net

                      [06] Sun 03Feb13 13:40:10 - 500 HOST not understood

                      [03] Sun 03Feb13 13:40:10 - Connected. Logging in to the server.

                      [05] Sun 03Feb13 13:40:10 - USER [ftp user]

                      [06] Sun 03Feb13 13:40:10 - 331 Password required for [ftp user]

                      [05] Sun 03Feb13 13:40:10 - PASS ***

                      [06] Sun 03Feb13 13:40:10 - 230 User [ftp user] logged in

                      [03] Sun 03Feb13 13:40:10 - Login successful.

                      [05] Sun 03Feb13 13:40:10 - SYST

                      [06] Sun 03Feb13 13:40:10 - 215 UNIX Type: L8

                      [05] Sun 03Feb13 13:40:10 - FEAT

                      [06] Sun 03Feb13 13:40:11 - 211-Features:

                      [06] Sun 03Feb13 13:40:11 -  MDTM

                      [06] Sun 03Feb13 13:40:11 -  MFMT

                      [06] Sun 03Feb13 13:40:11 -  TVFS

                      [06] Sun 03Feb13 13:40:11 -  AUTH TLS

                      [06] Sun 03Feb13 13:40:11 -  UTF8

                      [06] Sun 03Feb13 13:40:11 -  MFF modify;UNIX.group;UNIX.mode;

                      [06] Sun 03Feb13 13:40:11 -  MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;

                      [06] Sun 03Feb13 13:40:11 -  PBSZ

                      [06] Sun 03Feb13 13:40:11 -  PROT

                      [06] Sun 03Feb13 13:40:11 -  LANG en-US*

                      [06] Sun 03Feb13 13:40:11 -  REST STREAM

                      [06] Sun 03Feb13 13:40:11 -  SIZE

                      [06] Sun 03Feb13 13:40:11 - 211 End

                      [03] Sun 03Feb13 13:40:11 - Server supports resume.

                      [05] Sun 03Feb13 13:40:11 - OPTS UTF8 ON

                      [06] Sun 03Feb13 13:40:11 - 200 UTF8 set to on

                      [05] Sun 03Feb13 13:40:11 - OPTS MLST Type;Size;Modify;UNIX.mode;UNIX.owner;UNIX.group;

                      [06] Sun 03Feb13 13:40:11 - 200 OPTS MLST type;size;modify;UNIX.mode;UNIX.owner;UNIX.group;

                      [05] Sun 03Feb13 13:40:11 - PWD

                      [06] Sun 03Feb13 13:40:11 - 257 "/" is the current directory

                      [13] Sun 03Feb13 13:40:11 - (Action: Synchronize /backup/* to D:\Sites-Backup) - Synchronizing local folder "D:\Sites-Backup" with remote folder "/backup/*"

                      [05] Sun 03Feb13 13:40:11 - MLST /backup/*

                      [06] Sun 03Feb13 13:40:11 - 550 '/backup/*' cannot be listed

                      [13] Sun 03Feb13 13:40:11 - (Action: Synchronize /backup/* to D:\Sites-Backup) - Action failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                      [12] Sun 03Feb13 13:40:11 - (Task: Synchronize /backup/* to D:\Sites-Backup) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                      [12] Sun 03Feb13 13:40:11 - (Task: Synchronize /backup/* to D:\Sites-Backup) - Next scheduled execution on Monday, February 04, 2013 13:37:59

                      [05] Sun 03Feb13 13:40:13 - QUIT

                      [06] Sun 03Feb13 13:40:13 - 221 Goodbye.