2 Replies Latest reply on Dec 26, 2014 12:05 PM by choly

    Netflow service shutting down

    jwilling

      NPM 10.4.1, NTA 3.10.0  All hot fixes applied

       

      Error logged reads as:

      "Unhandled exception: Data is Null.  This method or property cannot be called on Null values."

       

      followed by a long .NET Runtime error...

       

      Any insights on what would be causing this and possible solutions?

       

      Thanks;

        • Re: Netflow service shutting down
          Adam Stephen

          Jwilling,

           

          Is this a new install or upgrade?  One thought is that when the configuration wizard ran it did not have elevated Admin privileges. 

           

          You can give the configuration wizard elevated privileges by finding it in Start -> Programs/SolarWindsOrion/ConfigurationAuto-Deiscovery/Configuration Wizard

           

          Right click on configuration wizard and click on run as administrator.  Simple I know but some times overlooked.  Hope this helps.  If not is windows event viewer showing anything?

           

          Regards,

          Adam

          • Re: Netflow service shutting down
            choly

            Hi,

             

            Could you please open a case with solarwinds support? They will definitely help you.

            If you cannot contact support, please send me a the log file via PM.

             

            Thanks.