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DameWare Remote Support (DRS)

Forum Welcome to the DameWare DRS space on thwack!

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Welcome to the DameWare DRS space on thwack!

rob.hock over 11 years ago

Welcome to the DameWare DRS space on thwack! If this is your first time here, you’ll find a wealth of information available to you on DameWare DRS as well as other SolarWinds products. thwack is an active community where SolarWinds customers can share ideas and tips, ask questions, discuss feature requests, and find out what’s in the latest release and what’s coming next. SolarWinds Product Management, Development, and Support staff all regularly monitor and post to thwack. We look forward to hearing your feedback and ideas!

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netoide over 10 years ago in reply to jpierce +2

Yes! All the user need is to have permissions for remote control instead of "View Only". If you right click the DMRC Client Agent icon in the tray and look for "Who is Connected..." you can find see if…

0 jpierce over 10 years ago

I am using DRS version 10. We have three users. I know you can request a shared session so a second user can view the same computer but is it possible to enable both users to control the computer?
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0 netoide over 10 years ago in reply to jpierce

Yes! All the user need is to have permissions for remote control instead of "View Only". If you right click the DMRC Client Agent icon in the tray and look for "Who is Connected..." you can find see if the user connected has permissions for control. Also, you don't have to have DRS for this feature. If you only have a DMRC license this feature will work as well.
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