4 Replies Latest reply on Jan 29, 2013 2:21 PM by Thomas Parikka

    FTPVoyager Scheduler does not seem to connect or respect any profile config

    richks

      Hi there,

       

      I have been referred here for support.

       

      I have been required to upgrade our FTP Voyager software so that we can support scheduled downloads from a customer who uses public key authentication.  This works perfectly in the FTP Voyager GUI, but whenever the scheduler tries to connect, it fails stating that the password is not valid.

       

      Please advise.

       

      Rich

        • Re: FTPVoyager Scheduler does not seem to connect or respect any profile config
          Thomas Parikka

          Hi,

           

          Firstly, please make sure you are using the latest FTP Voyager release, version 16.0.2.0. If the issue persists, continue as below.

           

          FTP Voyager 16 establishes a separate set of Site Profiles for FTP Voyager vs FTP Voyager Scheduler. This mitigates many issues that would occur with Site Profile Management in older releases of the product. If you are seeing authentication errors in FTP Voyager Scheduler where you do not in FTP Voyager, most likely the password was updated in the GUI application profiles but not in the Scheduler profiles. To address this, go to "Tools | Scheduler Site Profiles" and edit the Scheduler-side profile with the correct password, and Connect to it at which point you should be able to schedule tasks for that site with no issues.

           

          Hope this helps!

           

          Thomas Parikka