Are you trying to run tool as Administrator? (right click on tool icon -> Run as Administrator)
Please enable Verbose logging (Settings -> Logging level), save settings and try to run your test again.
Then go to C:\ProgramData\SolarWinds\UserImportTool and get logging file and send it to me via private message or just attach to your message here.
I am running it as administrator.
I changed to verbose but the only thing I see in that directory is a log4net xml file.
Is that what you want?
what does DN map to anyways in solarwinds?
Did you run your test after had enabled Verbose logging?
DN stands for distinguisehd name, You can have something unsupported by Active Directory in your Organization Unit or some other field.
i did run the test after verbose logging but saw no such log in that directory. i even looked in appdata local and roaming.
i do understand what DN stands for but i did not see any filed in the solarwinds tool to map it to. what is it called in SW?
i think i narrowed the problem down to the cn field on my spreadsheet.
we use last, first for the cn but it fails when i include that field. i have mapped it to Common-Name in SW.
if i remove the field the import works but the name is listed as first last in AD. i need last, first.
You can try set CommonName without comma or this comma is critical?
One more solution: Add quotes to your Common-Name field in application at "Create User Account" screen. (Common-Name field should looks like "firstname,lastname")
Hope this can help you.
i figured it out.
the Common-Name has to look like this:
that eliminated my error
thanks for the replies