7 Replies Latest reply on Nov 1, 2012 7:26 PM by superfly99

    NPM Events delayed

    Jkeeton81

      Hello,

       

      We have NPM running on a network that does not touch the internet.  It is run on windows server 2008.  It was setup prior to me arriving here, but I have noticed that whenever something happens,  say a device stops responding to icmp,  it goes down immediately in the node list....but it does not reflect in the event section for quite some time,  maybe an hour or 2.  Any ideas what might be causing this?

        • Re: NPM Events delayed
          Leon Adato

          Just a shot in the dark, but are you looking at an alert event that has a delay set on it?

            • Re: NPM Events delayed
              Jkeeton81


              Well I looked at the alert settings and dont see delay settings and the poll interval is 60 seconds.

                • Re: NPM Events delayed
                  Leon Adato

                  Sorry if you already know this:

                   

                  In the alert, go to the first tab and make sure the time there is set low. Usually it's 60 seconds.

                  On the trigger tab (second one from the left) check the time there. If it's unusually high (say an hour?) then that's your culprit

                  On the trigger actions tab (second from the right) check the actions - do you have an action that writes to the NPM event log? If not, this is not the droid... I mean the alert we're looking for.

                    • Re: NPM Events delayed
                      Jkeeton81


                      I appreciate the assistance,  when i go into the alerts, i dont see any tabs.  The poll interval is set to 1 minute. I dont see a trigger tab or trigger actions tab. Maybe I am looking in the wrong area?

                        • Re: NPM Events delayed
                          Richard Nicholson

                          He is talking about the Advanced Alert manager.

                           

                          You access this directly on the server that is hosting the NPM installation.

                           

                          Should be under..

                           

                          Start>All Programs>SolarWinds Orion>Alerting, Reporting, and Mapping>Advanced Alert Manager.

                           

                          Once open find the Alert build for the Nodes, and open it up.  Then you can see the different tabs to check through and see what delays are set.  Also check the Actions Tab.  This is where the Event Log action is at.  Open it and check and see if it has a delay set there as well.

                           

                          If you aren't using Advanced Alerts open the Basic Alert Manager.  Find your alert for the nodes and go to the Actions Tab.  Find the Event Log action and open it.  You will see the timers that adatole is speaking about.