5 Replies Latest reply on Oct 31, 2012 5:10 AM by zizi

    List resources page does not save changes.

    svenssonleung

      I have a list of sofaware technologies device and would like to poll their CPU and Memory.

       

      The list resources page showed a radio button with the description of CPU and Memory. I have checked and submit changes. However, no information can be polled (I suppose that may need a UnDP to resolve). However, when I check the List Resources page of the same device, the box is unchecked again

       

      Just wonder if there is any workaround on this.

       

      Currently using NPM version 10.2.2

        • Re: List resources page does not save changes.
          zizi

          Are you able to open a support case and provide a SNMP walk from the device? Please use built-in snmpwalk.exe tool from Orion install directory. Please post back with a case number here, so I can take a look.

          1 of 1 people found this helpful
            • Re: List resources page does not save changes.
              svenssonleung

              Case opened 400926

              If snmpwalk needed, I can have a remote session lateron

                • Re: List resources page does not save changes.
                  zizi

                  Thank you for the diagnostics. It seems that "sofaware technologies" devices do not support any OIDs, which Orion is able to utilize for polling memory. Orion found a suitable poller for CPU, because device seems to be supporting NetSNMP agent OIDs. Unfortunately, Orion needs both CPU & Memory OIDs to poll the device correctly.

                   

                  Can you please collect SNMP walk from one of your "software technologies" devices and upload it on leapfile? We can fill in a customer feature request for missing memory poller implementation, then.

                   

                  To collect a walk:

                  1. Navigate to Orion Installation Directory (C:\Program Files (x86)\SolarWinds\Orion and run snmpwalk.exe application
                  2. Fill in IP address of one of your "sofaware technologies" devices and SNMP credentials
                  3. Click on "Scan" button, it should save the walk to a text file