2 Replies Latest reply on Oct 19, 2012 3:04 PM by Debbi

    NPM 10.3 Acknowleged alerts re-fire every week or so

    Debbi

      I opened a case about acknowledged alerts in NPM.  If we receive an email alert about a node down, we acknowledge it.  About a week later, the same alert regenerates itself, we receive another email, and then the alert is there unacknowledged, necessitating us to go in and acknowledge it again.  We do not want to unmanage the device, because we want that visual reminder that we need to get out there and deal with that device.  However, when I opened the ticket, the tech said this is normal behavior, because the alerting engine resets itself every week to ten days.  I would like to request that this functionality be changed so that acknowledged alerts do not refire (unless someone wants them to and sets an escalation rule).

       

      Thanks.

       

      Debbi