0 Replies Latest reply on Oct 18, 2012 10:19 AM by ecklerwr1 Branched to a new discussion.

    Network Atlas fails to start in NPM 10.3.1 with error Network Atlas has encountered a problem and needs to close.  We are sorry for the inconvenience...

    ecklerwr1

      The version of Atlas is 1.7.0.190

       

      Note is looks like Atlas almost get's all the way to opening up before dying... ie. it connects, reads data, and then says preparing UI... then ERROR.

       

      This is a recently new installation of NPM, NTA, and SAM SLX together.  Way back when there were issues like this:  Network Atlas

       

      I'd like to know if this is still a problem as I have a Full Name customer property for Interface names of network devices.  As everyone knows sometimes these are labeled by the operating system with Names like:

      Team #0

      EthernetAdapter #2

      vmxnet3 EtherNetAdapter #2

       

      Do "#" symbols still break Network Atlas from being able to run if they exist in custom properties???  It seems like I'm seeing this behavior in version 10.3.1 of NPM.  I would have thought this would have been fixed by now.

       

      If this is still a known problem anyone please chime in and let me know???

       

      The actual NetworkAtlas.log entries that occur are here with my user info starred out ***** IF anyone knows what this is please let me know????

       

      2012-10-18 08:14:23,412 [1] WARN  NetworkAtlas - Starting Network Atlas version 1.7.0.190

      2012-10-18 08:14:37,928 [5] INFO  MapEngine - Map MapEngine started.

      2012-10-18 08:14:37,928 [5] INFO  MapEngine - using WindowsCredential with username ********

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - Custom properties: 7

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: City

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: Comments

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: Department

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: SiteCode

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: State

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: SupportCode

      2012-10-18 08:14:40,021 [5] INFO  NetworkAtlas - property: SupportLevel

      2012-10-18 08:14:40,053 [5] INFO  MapEngine - Reading top level entities

      2012-10-18 08:14:40,209 [5] INFO  MapEngine - Get Available Maps Execution time: 00:00:00.1664130

      2012-10-18 08:14:40,881 [5] INFO  MapEngine - Query Top Entities Execution time: 00:00:00.6646735

      2012-10-18 08:14:40,881 [5] INFO  MapEngine - Fill Top Entities Execution time: 00:00:00.0000818

      2012-10-18 08:14:40,881 [5] INFO  MapEngine - Evaluate Map Statuses

      2012-10-18 08:14:41,006 [5] INFO  MapEngine - Done Evaluate Map Statuses. Execution time: 00:00:00.1258405

      2012-10-18 08:14:41,006 [5] INFO  MapEngine - Starting background read of all entities

      2012-10-18 08:14:41,006 [7] INFO  MapEngine - Starting background read of all entities

      2012-10-18 08:14:41,021 [7] INFO  MapEngine - Background Entity Read Start.

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - UNHANDLED EXCEPTION CAUGHT ON UI THREAD.

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - Message: Exception has been thrown by the target of an invocation.

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - Data: System.Collections.ListDictionaryInternal

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - InnerException: System.Runtime.InteropServices.COMException (0x80040154): Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))

         at System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)

         at System.Windows.Forms.AxHost.CreateWithoutLicense(Guid clsid)

         at System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)

         at System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)

         at System.Windows.Forms.AxHost.CreateInstance()

         at System.Windows.Forms.AxHost.GetOcxCreate()

         at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)

         at System.Windows.Forms.AxHost.CreateHandle()

         at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

         at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

         at System.Windows.Forms.AxHost.EndInit()

         at SolarWinds.MapEngine.MappingControl.InitializeComponent()

         at SolarWinds.MapEngine.MappingControl..ctor()

         at SolarWinds.MapStudio.Engine.MappingControlEdit..ctor()

         at SolarWinds.MapStudio.Gui.MapForm.InitializeComponent()

         at SolarWinds.MapStudio.Gui.MapForm..ctor()

         at SolarWinds.MapStudio.Gui.RibbonManager.ToolImplementation.NewMapTool(MainWindow mainWindow, Object empty)

         at SolarWinds.MapStudio.Gui.RibbonManager.ToolImplementation.ShowGettingStarted(MainWindow mainWindow, Object empty)

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - TargetSite: System.Object _InvokeMethodFast(System.Object, System.Object[], System.SignatureStruct ByRef, System.Reflection.MethodAttributes, System.RuntimeTypeHandle)

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - StackTrace:    at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)

         at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)

         at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)

         at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)

         at SolarWinds.MapStudio.Gui.RibbonManager.InvokeControlMethod(String methodName, Object[] parameters)

         at SolarWinds.MapStudio.Gui.MainWindow.OnLoad(EventArgs e)

         at System.Windows.Forms.Form.OnCreateControl()

         at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

         at System.Windows.Forms.Control.CreateControl()

         at System.Windows.Forms.Control.WmShowWindow(Message& m)

         at System.Windows.Forms.Control.WndProc(Message& m)

         at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

         at System.Windows.Forms.ContainerControl.WndProc(Message& m)

         at System.Windows.Forms.Form.WmShowWindow(Message& m)

         at System.Windows.Forms.Form.WndProc(Message& m)

         at SolarWinds.MapStudio.Gui.MainWindow.WndProc(Message& m)

         at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

         at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

         at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - Source: mscorlib

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas -

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - ErrorCode: -2147221164

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - Message: Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - Data: System.Collections.ListDictionaryInternal

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - TargetSite: System.Object CoCreateInstance(System.Guid ByRef, System.Object, Int32, System.Guid ByRef)

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - StackTrace:    at System.Windows.Forms.UnsafeNativeMethods.CoCreateInstance(Guid& clsid, Object punkOuter, Int32 context, Guid& iid)

         at System.Windows.Forms.AxHost.CreateWithoutLicense(Guid clsid)

         at System.Windows.Forms.AxHost.CreateWithLicense(String license, Guid clsid)

         at System.Windows.Forms.AxHost.CreateInstanceCore(Guid clsid)

         at System.Windows.Forms.AxHost.CreateInstance()

         at System.Windows.Forms.AxHost.GetOcxCreate()

         at System.Windows.Forms.AxHost.TransitionUpTo(Int32 state)

         at System.Windows.Forms.AxHost.CreateHandle()

         at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

         at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

         at System.Windows.Forms.AxHost.EndInit()

         at SolarWinds.MapEngine.MappingControl.InitializeComponent()

         at SolarWinds.MapEngine.MappingControl..ctor()

         at SolarWinds.MapStudio.Engine.MappingControlEdit..ctor()

         at SolarWinds.MapStudio.Gui.MapForm.InitializeComponent()

         at SolarWinds.MapStudio.Gui.MapForm..ctor()

         at SolarWinds.MapStudio.Gui.RibbonManager.ToolImplementation.NewMapTool(MainWindow mainWindow, Object empty)

         at SolarWinds.MapStudio.Gui.RibbonManager.ToolImplementation.ShowGettingStarted(MainWindow mainWindow, Object empty)

      2012-10-18 08:14:41,615 [Main Window UI thread] FATAL NetworkAtlas - Source: System.Windows.Forms