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Netscaler Truncates Config

FormerMember
FormerMember

hi

use ncm version 7.1 .  When the config is truncates of the NetScaler config. What causes this problem?

Here is the template used for NetScaler.

<!--SolarWinds Network Management Tools-->

<!--Copyright 2007 SolarWinds.Net All rights reserved-->

<Configuration-Management Device="NetScaler Load Balancer" SystemOID="1.3.6.1.4.1.5951.1">

<Commands>

  <Command Name="EnterConfigMode" Value="config terminal"/>

  <Command Name="ExitConfigMode" Value="end"/>

  <Command Name="Startup" Value="configuration"/>

  <Command Name="Running" Value="running"/>

  <Command Name="DownloadConfig" Value="Show ${ConfigType}"/>

  <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>

  <Command Name="SaveConfig" Value="saveconf"/>

  <Command Name="Version" Value="show version"/>

</Commands>

</Configuration-Management>

  • Please review this thread.  http://thwack.solarwinds.com/message/15294

    I had the same issue and worked with one of their top support members to correct it.  If I remember right I only had to add this line to my template to make it work.  <Command Name="PRECOMMAND" Value="set cli prompt &quot;%u@%h&quot;" />

    Something coming back in the config backups made Solarwinds think the netscaler was done...By changing the default prompt I was able to get around that.

  • FormerMember
    0 FormerMember in reply to mdriskell

    thank you.problem solved.

  • HI,

    I am having the same issue not all of the Config is being downloaded, I added the line as per below but I am stil getting only part of the downloaded Config, do you need to do anything else, hve I configured the file correctly?

    <!--SolarWinds Network Management Tools-->

    <!--Copyright 2007 SolarWinds.Net All rights reserved-->

    <Configuration-Management Device="NetScaler Load Balancer" SystemOID="1.3.6.1.4.1.5951.1">

    <Commands>

      <Command Name="PRECOMMAND" Value="set cli prompt &quot;%u@%h&quot;" />

      <Command Name="EnterConfigMode" Value="config terminal"/>

      <Command Name="ExitConfigMode" Value="end"/>

      <Command Name="Startup" Value="configuration"/>

      <Command Name="Running" Value="running"/>

      <Command Name="DownloadConfig" Value="Show ${ConfigType}"/>

      <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}"/>

      <Command Name="SaveConfig" Value="saveconf"/>

      <Command Name="Version" Value="show version"/>

    </Commands>

    </Configuration-Management>

  • That's all that I remember having to do...I worked with support to get that fixed so I would go that route if I were you. 

  • We had to change startup and running command as below, ssh into NetScaler check whether "show running" or "show ns runningconfig" is the correct command for your appliance.

    <Command Name="Startup" Value="ns startupconfig"/>

      <Command Name="Running" Value="ns runningconfig"/>