3 Replies Latest reply on Oct 4, 2012 3:50 PM by Steve Welsh

    licence issue

    Jaybed

      Hi

       

      I have just gone to install cattools 3.8.0 RC and got a licence issue warning. See attached screenshot. I checked our maintenance contract and we recently renewed cattools for another year so we have a valid contract. When I click No it then asks me to purchase an upgrade plan.

       

      Any ideas?

       

      Thanks

       

      Jamie

        • Re: licence issue
          Steve Welsh

          Hi Jamie,

           

          Is it possible that the new license key that would have been provided when you renewed did not get applied to your existing install?

          If CatTools still has the old key applied then this would explain the license message you are seeing.

           

          To apply the new license you need to copy the full key (including all the '###' characters around it) and click the 'Register' button from within the Registration Details form.

          'Help > Enter license details > Enter new details (button)'

           

          Let me know how you get on.

           

          Regards

           

          Steve