Yes, go the computer where you've installed ipMonitor and re-run the Configuration Wizard (Start > SolarWinds ipMonitor > Configure ipMonitor). This wizard will allow you to create a new Admin account.
Thank you Danielle, but I don't need the credential to connect on ipmonitor, I need to recover all my credential used for monitoring. You know, credentials from "Credentials List" in Configuration panel. I use these credentials to connect on https webpage, or database.
Ah, gotcha. I'm not as familiar with ipMonitor so I'll send this over to the people who can point you in the right direction.
1. Log in to ipMonitor's Administration web interface.
2. Click the Security menu option, and then select Credentials Manager.
3. For each Credential:
- Click on the Credential's name to arrive at its settings.
- Click the Reinitialize button located on the second row of the top navigation menu.
- Within the Sensitive Data section, click the Enable... buttons to re-enter the Username and Password.
- Click OK to save your changes.
If Reinitializing them does not work try the following KB steps.
Hi Mark, thank you for your help.
I know how to change or reinitialize a credential. The point is I can't do that, because these credentials are used to monitore some websites or databse. And I can't ask web admin or database admin to change credential on website or database.
Credentials from "credentials list" on ipmon was created by people wich no longer works in the company. Do you understand my problem ? It's a pain for me...
I just want to recover my credentials, I mean : what user is used ? And what password is it ? But the point is : I can't change credential.
Thank you !
The XML files within the \ipmonitor\config\cred\ directory do not contain any login information. All login information is stored within the following file:
This file is encrypted for your security and cannot be used on any system other than the one it was originally created on.
Having that said, there is only one way to restore your credentials if your ipMonitor installation has moved to a different system. The steps are found within the following article:
Simply use steps 6-11.
If your ipMonitor installation has not moved to a different computer, you should be able to simply restore the credentials.db file.
Hopefully this answers your question.
Chris Foley • SolarWinds • Technical Support
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