After I put in the IP and snmp information, I get the green check mark and on the next screen when it's supposed to query the device and then list all the interfaces for you to check off which ones you want monitored, it hangs there.
Do I have to load special MIBs or something for this device? Odd that the 5548 loaded fine and the 5020 did not....
I have 2 5020s doing the same thing...
Have you tried doing a network discovery just for this device? It could be hanging if there are a large amount of interfaces. I have seen this before on devices with upwards of say 1000 interfaces. The discovery will let you extend timeouts as well.
Hope this helps,