I have tried (on NPM 10.3) to clear a "Basic Alert" to no avail.
Certainly, one would expect to be able to do this on the Web Console. No dice.
Tried accessing it from Desktop to NPM server and using Basic and Advanced Alert Manager. Still no dice.
This appears to have been discussed numerous times on Thwack. Is this a known issue? Does SolarWinds offer DefectIDs (aka Cisco).
Any advice would be much appreciated. I have recently become a SolarWinds Certified Professional and have two weeks of deployments in the next two weeks and I would like to know how to acknowledge/clear alerts.
Is there a document that discusses Alert Mgmt? Acknowledge, Clear, etc.
Any guidance is much appreciated.
Basic alerts can't be acknowledged. To take advantage of this you have to create Advanced Alerts through the Alert Manager. Once you start using condition based alerts you can acknowledge the alerts.
Check this post out about it as well.. It just came up again a few days ago.