0 Replies Latest reply on Sep 5, 2012 8:54 AM by kjstech

    Best way to backup Log & Event Manager?

    kjstech

      We use Acronis vmProtect to backup our virtual machines and one of the problems I have is the ability to backup the Solarwinds Log & Event Manager virtual appliance.  We get the same error from vmProtect every time we try to backup this VA.  Here is the error:

      Task 'SOLARWINDS LEM' failed: 'Failed to create a backup.

      Additional info:

      --------------------

      Error code: 3

      Module: 435

      LineInfo: 555b5abba09501ab

      Fields:

      Message: Failed to create a backup.

      --------------------

      Error code: 32786

      Module: 114

      LineInfo: 28314c961de7d334

      Fields:

      Message: Failed to prepare for backing up.

      --------------------

      Error code: 353

      Module: 149

      LineInfo: a71592046cb2c5f6

      Fields:

      Message: Failed to back up the group.

      --------------------

      Error code: 2

      Module: 218

      LineInfo: 338a407ad20e0987

      Fields:

      Message: Error occurred while running the backup and recovery engine.

      --------------------

      Error code: 1080

      Module: 1

      LineInfo: d1ab7fa1e56ec823

      Fields:

      Message:

      --------------------

      Error code: 13

      Module: 149

      LineInfo: d1ab7fa1e56ec9a4

      Fields:

      Message: Failed to perform the requested operation.

      --------------------

      Error code: 103

      Module: 83

      LineInfo: a859dd78cc91df4b

      Fields:

      Message: Failed to open the virtual machine ([vm3-sas] SolarWinds Log +Jg- Event Manager/SolarWinds Log +Jg- Event Manager.vmx).

      --------------------

      Error code: 253

      Module: 83

      LineInfo: c7610e0a857bedf4

      Fields:

      Message: VMware error: 'Remote method call failed.'.

      --------------------

      Error code: 32

      Module: 0

      LineInfo: c7610e0a857bedf4

      Fields:

      Message: Awaiting task 'CreateSnapshot' has failed. Reason: fault.SystemError.summary.

      --------------------'.

       

      Acronis blames vmware and they are right because in vSphere if I try to take a snapshot with quiesce file system checked, it fails immediately.  If I take a snapshot without this option checked it does work... however Acronis does not have any provision to support non-quiesced snapshots.  The reason I got from them is because such snapshots are in most cases useless as they contain non-consistent data. To make it consistent there should be either pre/posts commands running inside the VM which flush the data from memory to the disks prior to snapshot, or have some guest Agent which does this job (in case of Windows there must be VSS writers handling also). We are considering adding the special handling to support non-quiesced snapshots, however it will anyway's be a workaround rather than a normal solution.

       

       

       

       

      One of the issues with this appliance is that vmware tools is not installed.  The console seems to have a proprietary shell so getting in there and building vmware tools doesn't seem to be an option.

       

      I'm wondering what are you guys doing just to backup this virtual appliance?  Thanks for the help!