Applications are important. Ultimately, they are the drivers for the technology we all love. Do you monitor your applications today? What about the OS underneath? In today’s world of IT, with smaller support staff contingents, Server and Application monitoring can be even more daunting. Couple this with more complex and higher demand applications, and you have quite the challenge.
Server And Application monitoring can be a complex topic. Today I want to say a few words about a couple of the driving factors behind Server and Application Monitoring.
Why applications? Applications are the tools company’s and organizations use today to generate revenue. It could be a single application, or a suite that offers a service to the customer. This often defined in a SLA.
What is a SLA? The service level agreement is a business driven document, defining the services and replication ship between the provider and recipient. The official definition from Wikipedia is “A service-level agreement (SLA) is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance. As an example, internet service providers will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms.”
Is a SLA important? It defines customer needs, and allows both parties an understanding of scope. It allows faster issue resolutions, and defines expectations.
What does a SLA provide? A SLA is often required, because it can define some of the following:
• Application or service provided
• Server, and Application Performance, tracking / reporting
• Application / Problem management
• Compliance or legal resolution
If you do not have a SLA requirement, you may have a requirement to report on OS and Application performance. Or you may have a requirement to report Server or Application alerts or Downtime. Perhaps Disk capacity, or maybe application resource capacity is a driving factor.
Next time I will focus on talking about Monitoring the under laying OS.