0 Replies Latest reply on Aug 31, 2012 1:07 PM by rob.hock

    WebHelpDesk 11.0.7 HotFix 1 available

    rob.hock

      WebHelpDesk 11.0.7 HotFix 1 available

       

      http://downloads.solarwinds.com/solarwinds/Release/HotFix/WHD-v11.0.7-HF1.zip

       

      HotFix 1 reduces the likelihood of encountering errors when saving notes and tickets from within the tech interface.

       

      For more information, contact Technical Support at support@webhelpdesk.com

       

      This hotfix requires Web Help Desk 11.0.7 or 11.0.7.1

       

      To install this hotfix, complete the following procedure:


      1. Make a backup copy of the following folders:

        /bin/webapps
        /conf

        Windows: = \Program Files\WebHelpDesk
        Mac OS X: = /Library/WebHelpDesk
        Linux: = /usr/local/webhelpdesk

       

      2. Unzip the hotfix:
        Mac OS X: sudo unzip FB164018.zip -d /Library/WebHelpDesk
        Windows: [Extract FB164018.zip into \Program Files\WebHelpDesk]
        Linux: sudo unzip FB164018.zip -d /usr/local/webhelpdesk
        If prompted, confirm that existing files of the same name should be replaced.

       

      3. Restart Web Help Desk.