6 Replies Latest reply on Aug 17, 2012 10:09 AM by rhugh

    Custom Orion Alert

    emilantonio

      orionalert.jpg

       

      Based on this sample screenshot, looking at the "From E-Mail Account" section, the email alert I get from Orion shows the email is coming from "TestAlert@solarwinds.com". I want the alert to show the email came from "Orion" as indicated in the "Name" field. Is this something I can customize in NPM or is this a property in Exchange itself?

        • Re: Custom Orion Alert
          mharvey

          This wouldn't be something you would customize in NPM.  The name that appears in outlook is based on email profiles in exchange, so this would need to be something that you get setup in exchange first. 

            • Re: Custom Orion Alert
              emilantonio

              So why is there a filed "Name" in that wizard? What is that for if it doesn't appear on the email alert?

                • Re: Custom Orion Alert
                  mharvey

                  It's to be able to have this filled out if you have a profile that can be used.

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                  • Re: Custom Orion Alert
                    LGentile

                    I have never had to set up Outlook accounts.  The text I have in our email alert actions always come through:

                     

                    Enterprise SolarWinds <donotreply (at) eaton.com> - this is what our email headers say on node down alerts.

                     

                    This is the exact "from" field info.  "Enterprise SolarWinds" is what it is the 'Name' field and "donotreply (at) eaton.com" is in the 'Reply Address' field in the Alert Actions for emails.

                     

                    We do not have any special accounts, however our Exchange servers allow internal emails to be delivered so long as our domain name is included (@eaton.com) so we can use any address and it will pass it through.  There is no account in Exchange for us called 'donotreply', i can put anything I want in there and it will include the Name as well.

                      • Re: Custom Orion Alert
                        mharvey

                        Excellent information.  I knew there was something that needed to be done with exchange, but couldn't remember if it was a profile or not.  This option in Exchange would need to be setup and the reply email would need to domain in it. 

                  • Re: Custom Orion Alert
                    rhugh

                    The Name and Reply-Address fields can be anything you want them to be.  The Name is the "friendly" name, and the Reply-Address is the email address that gets populated when you reply to the email.  I think if your SMTP server is not set up as a mail relay, it will not work, but most systems will allow you to put your own text in those fields, and they do not need to be valid in your mail system.  Below is what I get when I put "Network Permance Monitor" in the Name field, and "noboby@nobody.com" in the Reply-Address field:

                    mail.png

                    This way, you can customize the alerts with different addresses, and have another way to tell where an alert is coming from.  For example, you can put ${NodeName} in the Name field, and now, you will know which device is sending you the alert.

                    1 of 1 people found this helpful