1 Reply Latest reply on Aug 23, 2012 7:21 AM by Kellie Mecham

    A big welcome to our new Web Help Desk users from the UX team!

    Kellie Mecham

      To our new Web Help Desk Users:  Welcome to the SolarWinds family!


      Here at SolarWinds, our UX (User Experience) team is tasked with designing user interfaces for our products, as well as evaluating ways to make the experience of using products easier, better, and more efficient.  We can only do that with help and feedback from customers like you, as well as potential customers/people trying it out for the first time.


      A large part of our process here involves many different opportunities to give feedback on products.  Within the next several months, we expect to be doing many different activities with you to learn more about current Web Help Desk customers.  For example, we might do some "show me how you use it" sessions where we get on an online conference call and ask you to walk us through your top use cases while we just sit and listen and take notes.  Or, we might look for new users who are trying it out for the first time to let us watch your initial experience.  As a matter of course, any time we develop new feature or revise UIs, we also want your input to make sure we're going down the right path.


      Please feel free to send me a personal note or an email at kellie.mecham@solarwinds.com if you might be interested in participating in upcoming UX research opportunities. We're glad you're here!


      Kellie (meech)