So we are getting ready to implement a Cisco DMS solution for our NOC. Our partner has provided us some troubling information regarding this solution. Has anyone else ran into this? Support what are our options?
Here is the info I received from Cisco on the same issue we talked about for the Orion web site. Our NOC uses the site in the same way your NOC does and found issues with the refresh from the Orion Website that takes place every two minutes. It cause depletion of the DMP’s memory at a rate of about 200k per hour until memory is depleted enough where the DMP needs to reset. We changed the Orion refresh from 2 minutes to 5 and help push out the resets but does not completely fix the problem. The only fix is what Cisco states below.
There is a full page refresh going on every 2 minutes from the page which is against what we recommend
From page 5 of the best practice guide:
Shockwave Flash (SWF) to load dynamic content.
Is it possible for you to remove this refresh line from the script and test it ?