7 Replies Latest reply on Oct 1, 2012 4:09 AM by dash.n1

    The Kiwi CatTools service terminated unexpectedly.

    dash.n1

      Hey guys,

       

      recently, our Kiwi CatTools Service crashes. This occurs randomly, we could not find the reason so far. We did not do any changes, except maybe changing an ip address or stuff.

       

      The Windows Log sais the following:

       

      System: The Kiwi CatTools service terminated unexpectedly.  It has done this 5 time(s).

      Applic.: Faulting application CatTools_Service.exe, version 3.3.0.17, faulting module KiwiTFTP.dll, version 2.2.0.0, fault address 0x0000c98c.            or:

                  Faulting application CatTools_Service.exe, version 3.3.0.17, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

       

      Steps to resolve this issue:

       

      - delete all devices, we don't need anymore (we have more than 100 devices)

      - shrink the database

      - reinstall kiwi cattools 3.3.17

      - check timings of the jobs

      - searched google and thwack for known issues

       

      If you guys could help me that would be great, thx for your help. Maybe someone has similar problems. Maybe some recent Windows updates cause this error?

       

      regards,

      dash

        • Re: The Kiwi CatTools service terminated unexpectedly.
          Fodome

          Hello Dash,

           

          Considering I have never seen an error regarding KiwiTFTP.dll, my first suggestion would be to upgrade to the latest release of Kiwi CatTools (3.7).  To do so, simply download it from the SolarWinds Customer Portal at http://www.solarwinds.com/customerportal/ and install it on top of your current installation.

           

          Hopefully this helps.

           

          Sincerely,

           

          Chris Foley • SolarWinds • Technical Support

          Office Hours: Mon-Fri 8AM-5PM EST 866.530.8040

          ______________________________________________

          explore our IT management solutions for:

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            • Re: The Kiwi CatTools service terminated unexpectedly.
              dash.n1

              Hi Chris,

               

              thank you for your quick reply. Will our license support the latest version?

              This would probably the best option.

               

              Meanwhile it crashed again:

               

              2012-07-30 14:02:22    4-Debug    0    Kiwi CatTools Service    New TFTP session started from host ***************

              2012-07-30 14:02:26    2-Warning    0    Kiwi CatTools Manager    The Service is unresponsive.

              2012-07-30 14:02:26    4-Debug    0    Kiwi CatTools Service    Mail Queue monitoring is: Off

              2012-07-30 14:02:26    4-Debug    0    Kiwi CatTools Service    Mail Queue monitoring is: On

              2012-07-30 14:02:28    3-Info    0    Kiwi CatTools Manager    The Service is available.

              2012-07-30 14:02:32    1-Error    0    Kiwi CatTools Manager    The Service is not running.

               

              Thx for your help,

               

              Regards,

              dash

              • Re: The Kiwi CatTools service terminated unexpectedly.
                dash.n1

                Hey Chris,

                 

                do you know if we can use this license for the latest version?

                 

                Thx,

                dash