13 Replies Latest reply on Sep 27, 2012 3:15 AM by syn3rgy

    Group Alerts - Root Cause: ${GroupStatusRootCause}

    syn3rgy

      Hi All,

       

      Since I upgraded to 10.3 of NPM and SAM v5 it seems that ${GroupStatusRootCause} no longer works when receiving alerts on groups. When i look through the variables available when I click "insert Variable"  it is still there.

       

      This is my alert:

      ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      Group <b><font color="red">${GroupName}</font color="red"></b> is <font color="red"><b>${GroupStatusName}</b></font color="red">.

       

      Root Cause: ${GroupStatusRootCause}

       

      Please contact a member of: #Enterprise Team

      ${AcknowledgeURL}

       

       

      Alert Name: ${AlertName}

      ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

       

       

       

      This is the email i get through:

      ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      Group Wireless Access Points is Warning.

      Root Cause:

      Please contact a member of: #Enterprise Team
      Acknowledge This Alert

      Alert Name: Alert me when a group goes into warning or critical state

      ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

       

      Any help would be greatly appreciated.

       

      Thank you.

          • Re: Group Alerts - Root Cause: ${GroupStatusRootCause}
            vhcato

            Hmmm... Seems to be working for me with just a simple alert I set up on our dev box running 10.3. I would be curious to see what you find for the GroupStatusRootCause field in the database when running the following query:

             

            SELECT *

            FROM Containers_AlertsandReportsData

            WHERE GroupName = 'Wireless Access Points'

              • Re: Group Alerts - Root Cause: ${GroupStatusRootCause}
                syn3rgy

                Hi vhcato,

                 

                Thank you for the info.

                 

                I think i found out what the problem is.

                 

                Basically I have a main group and then a sub group as shown in the below.

                groups.JPG

                 

                When a server goes into warning in group "19 Hatfield Servers"  I get an alert for the node, i then receive a group alert for "19 Hatfields", this one does NOT contain the Root Cause:, i then receive another group alert for group "19 Hatfields Servers" which does contain the route cause.

                 

                Below are alerts:

                 

                Node Warning:

                --------------------------------------------------------------------------------------------------------

                Server Name : LDNIPTRACKER
                IP Address : 192.168.6.70
                Status: Node status is Down.
                Location : 19 Hatfields
                Last Boot : 24 June 2012 15:27
                Time Alerted : 02/08/2012 12:37 (GMT)
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                Contact Details:

                Primary Contact:
                Secondary Contact:
                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                Alert Name: Alert me when a node goes down

                --------------------------------------------------------------------------------------------------------

                 

                 

                Then the 19 Hatfields group alert

                --------------------------------------------------------------------------------------------------------

                Group 19 Hatfields is Warning.

                Root Cause:

                Please contact a member of: #Enterprise Team


                Alert Name: Alert me when a group goes into warning or critical state

                --------------------------------------------------------------------------------------------------------

                 

                 

                Then the 19 Hatfields Servers group warning:

                --------------------------------------------------------------------------------------------------------

                Group 19 Hatfields Servers is Warning.

                Root Cause: LDNIPTRACKER.Practicallaw.com is Down
                LDNIPTRACKER.Practicallaw.com is Down
                Please contact a member of: #Enterprise Team


                Alert Name: Alert me when a group goes into warning or critical state

                --------------------------------------------------------------------------------------------------------

                 

                 

                 

                When i query group "19 Hatfields Servers" the table shows the alert

                22233Core19   Servers0Mixed3WarningWarning60CIRCLECIRCLENodeNodesswis://./Orion/Orion.Nodes/NodeID=1691UpUp100100LDNIPTRACKER   is DownNULL
                22333Core19   Servers0Mixed3WarningWarning60LDNBEX01LDNBEX01NodeNodesswis://./Orion/Orion.Nodes/NodeID=1701UpUp100100LDNIPTRACKER   is DownNULL
                22433Core19   Servers0Mixed3WarningWarning60LDNBES02LDNBES02NodeNodesswis://./Orion/Orion.Nodes/NodeID=1711UpUp100100LDNIPTRACKER   is DownNULL
                22533Core19   Servers0Mixed3WarningWarning60LDNCTXTS05LDNCTXTS05NodeNodesswis://./Orion/Orion.Nodes/NodeID=1731UpUp100100LDNIPTRACKER   is DownNULL

                 

                When i query group "19 Hatfields"  the table shows the below

                GroupMemberSnapshotIDGroupIDGroupOwnerGroupNameGroupStatusCalculatorIDGroupStatusCalculatorNameGroupStatusIDGroupStatusNameGroupStatusDescriptionGroupFrequencyGroupMemberNameGroupMemberFullNameGroupMemberDisplayNameGroupMemberDisplayNamePluralGroupMemberUriGroupMemberStatusIDGroupMemberStatusNameGroupMemberStatusDescriptionGroupPercentAvailabilityGroupMemberPercentAvailabilityGroupStatusRootCauseNodeID
                27227Core19 Hatfields0Mixed3WarningWarning6019 Hatfields Servers19 Hatfields ServersGroupGroupsswis://./Orion/Orion.Groups/ContainerID=331UpUp100100NULLNULL

                 

                I would have thought that the group alert for "19 Hatfields" would show the route cause as being "19 Hatfields servers" and then the Node name?

                 

                 

                I hope that makes sense ?

            • Re: Group Alerts - Root Cause: ${GroupStatusRootCause}
              bilel

              Hi


              a script that can send an sms (message by phone) during an alert
              I do not use and I can not use the software Orion NCM Web Console Is there another solution that allows you to do what I seen


              Can you give me more information on Solarwinds Alert Manager (win32 app) on the use of script and receiving sms message by phone thank you


              Bilel

              • Re: Group Alerts - Root Cause: ${GroupStatusRootCause}
                syn3rgy

                I am still having an issue with this, it seems that it does not always work and only on very rare occasions does it show the root cause in the email. I received some alerst over the weekend and it did not show the root cause

                 

                 

                Group 19 Hatfields Servers is Warning.

                Root Cause:

                Please contact a member of: #Enterprise Team
                Acknowledge This Alert

                Alert Name: Alert me when a group goes into warning or critical state

                 

                 

                 

                Maybe someone at Solarwinds can point me in the right direction?

                 

                Thanks

                • Re: Group Alerts - Root Cause: ${GroupStatusRootCause}
                  syn3rgy

                  It seems upgrading to NPN v10.3.1 May have resolved this issue.