I am writing to ask for help regarding the failure of the software cattools. about two days, the software reports the following errors after running:
1) *** INTERNAL PROGRAM ERROR ***
2) Version 3.3.4 - Error Number: 0 - Description: - Module Name: ClientFields.frm - Procedure Name: ConnectHostSingleAttempt - Line Number: 0 - Date and time: 7/3/2012 9:04:36 AM
3) Failed to connect x.x.x.x: unknow reason
The server reaches all the equipment and the login credentials are correct despite the error 3
Can anyone help me?
Thanks a lot
Looks like you have some issue with the component CatTools uses to connect to the devices with (wodSSH.dll).
Have you tried reinstalling CatTools?
I also noticed you are on v3.3.4, so you may want to consider upgrading to the latest release. The component in question was upgraded to a later version in CatTools v3.3.15 and there have been many releases since then too.