SolarWinds Free SCP/SFTP Tool - Installation issues.

Make sure to install as admin

Thank you for your reply, I was logged in as a user initially and it complained then that I needed to be Administrator.

Logged in as Administrator and it was then I encountered this error....

Hi Andy,

Many thanks for you response, but I tried as a user initially, but it complained that I was not administrator etc. so logged in as admin and get the error.

Just installed another version of SFTP as a test successfully therefore suggesting that I am in admin.

My preferred option is to use SolarWinds as we have been using it for other servers.

Any clues?

Many thanks

Dave

I'm not sure exactly what may be causing that. I'll see if the dev dude can chime in.

Okay, so in my ignorance… dev dude is?

Just a thought, do you(or anyone else) know if there is an .exe install file available? Instead of the .msi…..

Hi folks,

Sorry for my late reply.

I have some advice if you are still stuck...

Have you any other SW products installed on the same server?

If you do not and it is just the free tool then make sure this free tool is completely uninstalled in both control panel and registry.

Take a backup of the registry and do a search for keyword such as solarwinds or sftp or scp

deleting any keys that belong to solarwinds.

Clear out the windows temp files and anything else that may have been cached locally on your server.

Then log on as local admin, right click on the .exe and run as administrator,

Make sure no enviromental security software is blocking the install (Use sysinternals Procman or something if you are unsure)

Also make sure the dreaded Windows User Account Control (UAC) is turned off.

Only other thing I can think of if you get the same error, is to try and register the .dll but where it is located on the free tool i am not sure about and would need to test on my own before i could advise. See Regsvr32 - Register a DLL for more.

Best of luck to all who encounters such an issue.

All else fails, try a reboot!

Best Regards,

Harry Griffiths

Solarwinds Technical Support Representative

NPM, NCM, EOC, FOE and Mobile Admin Tech Support

EMEA - Mon - Fri - 10AM to 7PM GMT+1

I know this is an old thread but I just ran into this problem myself.  The solution was to run Windows Update and install the updates available.  I think it was probably the .NET that actually fixed the problem but there were 6 updates I ran and then it installed fine.