Hi, Jake. Welcome to thwack!
I can think of two things to check:
- Confirm that the computers that are missing from you WSUS computer groups are configured appropriately to receive updates from your WSUS server. This is a group policy setting under \Computer Configuration\Administrative Templates\Windows Components\Windows Update.
- If the clients are configured correctly, check out the following KB article to try and get the two Patch Manager containers to match: SolarWinds Knowledge Base :: The Patch Manager console shows different computers under Managed Computers and Update Services.
Let us know if neither of these fix your issue.
I have verified GP settings and everything is correct. I have also followed the steps in #2 and the computers still do not show up. Eminentware passes all checks when running "Check and Manager Computer Connectivity" as well.
I ran the tool and everything came back with green checkmarks. I have copied the log file below (hiding the name of our WSUS server and domain):
# Solarwinds® Diagnostic Tool for the WSUS Agent
User rights: User has administrator rights
Update service status: Running
Background Intelligent Transfer service status: Running
OS Version: Windows XP Professional Service Pack 3
Windows update agent version: 7.6.7600.256 (WU Agent is OK)
Windows Update Agent configuration settings
Automatic Update: Enabled
Options: Scheduled (Every day at 4:00 AM)
Use WSUS Server: Enabled
Windows Update Server: http://XXXXXX.XXXXXX.COM:8530
Windows Update Status Server: http://XXXXXX.XXXXXX.COM:8530
WSUS URLs are identical: Identical
WSUS URL is valid: Valid URL
WSUS Server Connectivity
If clients are successfully communicating with the WSUS server, as this diagnostic output demonstrates, but not appearing in the WSUS computer groups, almost always this is caused by a duplicate SusClientID. Launch the WIndows Update Agent Maintenance & Repair Tool in Patch Manager, select the "Delete SusClientID" and "ResetAuthorization" option, and target that task to any computer that is not appearing in the WSUS computer groups. Wait 30 minutes and refresh the computer groups.
This took care of the issue. As always thank you for your help!