7 Replies Latest reply on Nov 2, 2012 12:02 PM by casey.robertson

    Unable to use Software Publishing; Access Denied errors

    SolarWinds Community Team

       

      Hey all,


      Over the weekend our WSUS/Eminentware server had some problems come up. While the system works fine, and WSUS and everything else is working normally, Eminentware is unable to access anything under the Software Publishing category. While each of the catalogs shows up, trying to view them results in this error:

      ***************************************************************

      Source: EminentWare.UI.Publisher
      Exception occurred at 6/11/2012 11:05:06 AM: Access is denied
      DataPortal_Fetch method call failed
      DataPortal.Fetch failed
      Stack:    at Microsoft.UpdateServices.Internal.UtilClassFactory.CreateInstance(Type type, Object[] args)
         at Microsoft.UpdateServices.Internal.SetupInfo.GetInstallDirectory()
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify(String packageFile)
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Save(String packageFile)
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify()
         at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage..ctor(IXPathNavigable sdpNavigator, Boolean validateXml)
         at Microsoft.UpdateServices.Administration.SoftwareDistributionPackage..ctor(IXPathNavigable sdpNode)
         at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackage.Read(SafeDataReader dr)
         at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.DataPortal_Fetch(Criteria criteria)
         at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)
         at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)
         at Csla.Server.SimpleDataPortal.Fetch(Type objectType, Object criteria, DataPortalContext context)
         at EminentWare.UI.Publisher.SoftwarePackagesViewControl.RefreshData(SoftwarePackagesScopeNode node, SoftwarePackageList list, Exception ex)

      ***************************************************************

       

      Everything now comes up with Access Denied errors. I can't access anything.

      It was working fine on Friday last week. It appears that the daily sync failed started on Saturday morning, and hasn't worked since.

      System is running Windows 2003 Standard. Fully updated, etc. Using WSUS to push out updated. Also running Sophos Enterprise Console on the same system.

      Any thoughts on what I can try to get this working again?

      Thanks!