7 Replies Latest reply on Mar 1, 2013 2:48 PM by David Di Blasio

    Third Party Updates Configuration Wizard Fails

    SolarWinds Community Team

       

      We just upgraded to the lastest version of SolarWinds Patch Manager (1.72.218.2) so that we could take advantage of the 3rd Party Updates Pack which, per communications from SolarWinds, we are now entitled. The upgrade went fine and when I select View Product Licensing from the console I can see that we are indeed licensed for the Third Party Update Pack. However, when I run the Third Party Updates Configuration Wizard I'm getting errors stating that the vendor catalogs cound not be downloaded because access is denied. Here is the detail I get from the failed update synchronization:

      Name:    EminentWare Update Catalog
      Result:    Failed
      Started:    2/23/2012 10:32:14 AM
      Finished:    2/23/2012 10:32:31 AM
      Type:    Manual
      Message:    Although the catalog (EminentWare Update Catalog) was successfully downloaded, the catalog could not be read. Reason: Access is denied Stack Trace: at Microsoft.UpdateServices.Internal.UtilClassFactory.CreateInstance(Type type, Object[] args) at Microsoft.UpdateServices.Internal.SetupInfo.GetInstallDirectory() at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify(String packageFile) at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Save(String packageFile) at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage.Verify() at Microsoft.UpdateServices.Administration.Internal.UpdateServicesPackage..ctor(IXPathNavigable sdpNavigator, Boolean validateXml) at Microsoft.UpdateServices.Administration.SoftwareDistributionPackage..ctor(IXPathNavigable sdpNode) at EminentWare.BusinessObjectLayer.SoftwarePackage.Catalog.Read(String fqpathtofile) at EminentWare.DataGridServer.Executive.DownloadManager.ProcessCatalog(DownloadRequest downloadrequest, EminentWareUpdateSynchronizationSettings settings, SortedList`2 incomingvendors)
      New Updates:    0
      Revised Updates:    0
      ID:    a5bff589-de88-4822-ae92-f8fa0c006707
      Expired Updates:    0
      New Security Updates:    0
      New Critical Updates:    0
      Expired Security Updates:    0
      Expired Critical Updates:    0
      Revised Security Updates:    0
      Revised Critical Updates:    0
      Products with Security Updates:   
      Products with Critical Updates:   
      Has Changes:    False

      Any ideas as to why this might be happening?

      Thanks,

      Patrick