6 Replies Latest reply on Jun 14, 2012 2:27 PM by SolarWinds Community Team

    ConfigMgr - Client Logs -- not displaying in Computer Explorer

    SolarWinds Community Team

       

      All other Computer Explorer tabs show information but the 'ConfigMgr - Client Logs' tab display no information, no matter which log file is selected e.g. Execmgr.log

      All Computers show same issue.

       

      Thanks.

       

        • Re: ConfigMgr - Client Logs -- not displaying in Computer Explorer
          SolarWinds Community Team

           

          All of the ConfigMgr Client Logs are found in %windir%\System32\CCM\Logs. If the only functionality not working in the Computer Explorer is the ability to retrieve those logfiles, I would suspect that perhaps the ACLs on that folder have been modified -- perhaps in response to "locking down" the ACLs on the %windir% folder.

          SYSTEM and Administrators should have Full Control on that entire folder tree, but the more likely cause is that the local USERS group no longer has READ access to the Logs folder.

           

            • Re: ConfigMgr - Client Logs -- not displaying in Computer Explorer
              SolarWinds Community Team

               

              Hi Lawrence,

              Security has not been modified, and is as standard:

               

               

              C:\Windows\System32>icacls ccm

              ccm NT AUTHORITY\SYSTEM:(F)

                  NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)

                  BUILTIN\Administrators:(F)

                  BUILTIN\Administrators:(OI)(CI)(IO)(F)

                  NT AUTHORITY\INTERACTIVE:(CI)(RX)

                  NT AUTHORITY\LOCAL SERVICE:(CI)(RX)

               

              Successfully processed 1 files; Failed processing 0 files

               

              C:\Windows\System32>icacls ccm\logs

              ccm\logs BUILTIN\Users:(OI)(CI)(R)

                       NT AUTHORITY\INTERACTIVE:(OI)(IO)(R,D,WD,AD)

                       NT AUTHORITY\LOCAL SERVICE:(OI)(IO)(R,D,WD,AD)

                       NT AUTHORITY\NETWORK SERVICE:(OI)(IO)(R,D,WD,AD)

                       NT AUTHORITY\INTERACTIVE:(CI)(S,RD,WD,X)

                       NT AUTHORITY\LOCAL SERVICE:(CI)(S,RD,WD,X)

                       NT AUTHORITY\NETWORK SERVICE:(CI)(S,RD,WD,X)

                       OWNER RIGHTS:(OI)(CI)(IO)

                       NT AUTHORITY\SYSTEM:(OI)(CI)(F)

                       BUILTIN\Administrators:(OI)(CI)(F)

               

              Successfully processed 1 files; Failed processing 0 files

               

               

              SCCM right-click tools and direct folder access via Admin shares allow access OK...

               

              The ConfigMgr - Cache tab does display data OK, and its security is as follows:

               

               

              C:\Windows\System32\CCM>icacls cache

              cache BUILTIN\Administrators:(F)

                    BUILTIN\Administrators:(OI)(CI)(IO)(F)

                    NT AUTHORITY\SYSTEM:(F)

                    NT AUTHORITY\SYSTEM:(OI)(CI)(IO)(F)

               

              Successfully processed 1 files; Failed processing 0 files

               

              To totally rule out the permissions being an issue - I added Authenticated Users and granted Full Control - with the same result.

               

               

              C:\Windows\System32\CCM>icacls logs

              logs NT AUTHORITY\Authenticated Users:(OI)(CI)(F)

                   OWNER RIGHTS:(OI)(CI)(IO)(S)

                   NT AUTHORITY\SYSTEM:(OI)(CI)(F)

                   NT AUTHORITY\LOCAL SERVICE:(OI)(IO)(R,D,WD,AD)

                   NT AUTHORITY\LOCAL SERVICE:(CI)(S,RD,WD,X)

                   NT AUTHORITY\NETWORK SERVICE:(OI)(IO)(R,D,WD,AD)

                   NT AUTHORITY\NETWORK SERVICE:(CI)(S,RD,WD,X)

                   BUILTIN\Administrators:(OI)(CI)(F)

                   BUILTIN\Users:(OI)(CI)(R)

                   NT AUTHORITY\INTERACTIVE:(CI)(S,RD,WD,X)

                   NT AUTHORITY\INTERACTIVE:(OI)(IO)(R,D,WD,AD)

               

              Successfully processed 1 files; Failed processing 0 files

              This happens on both Windows XP and Windows 7 clients.

               

              Thanks,

              Gavin