3 Replies Latest reply on Jul 3, 2012 1:33 PM by SolarWinds Community Team

    Service Not Starting

    SolarWinds Community Team

      When I try to open the console, I get an error stating a failure connecting to the application server. It says to ensure the Data Grid service is started. When I try to start the service, I get a logon error. The user trying to logon is the local user EminentWare setup during installation. We just set it up last week and it was working fine.

        • Re: Service Not Starting
          SolarWinds Community Team

          I would look to see if the ewdgsvc-xxxxx account has logon as service right.

          Sometimes Domain level GPOs override this and the account requires it.

          Let us know if that addresses your issue. If not please send an email to Customer Support with your availability for a call.

            • Re: Service Not Starting
              SolarWinds Community Team

              I just installed the software and i receive the error when starting the console:

              The attempt to connect the EminentWare Application Server failed.

              Communication failure

              The RPC server is unavailable.

              Details: dgsrpcinterface::smartbind()failed.

              Even the services is not started and the service account has logon as service rights.

              Pls help.

              Regards

              Raviraj

                • Re: Service Not Starting
                  SolarWinds Community Team

                  Please run the registry editor.

                  Open up HKEY LOCAL MACHINE

                  Navigate to the SOFTWARE\EminentWare\Logging key

                  There should be 3 registry DWORD values there.

                  Please set Options to 3

                  Please set Level to 3

                  Please set Enable to 1

                  Attempt to restart the EminentWare service.

                  In the EminentWare installation directory, navigate to the Server folder.

                  In this folder, there is a file that looks like the following EminentWare.DataGridService.exe.XXXXXXXX.NNN.log

                  Please send this log file to Customer Support.

                  Thanks!