10 Replies Latest reply on Jun 13, 2012 10:28 AM by SolarWinds Community Team

    Getting this when trying to open the MMC

    SolarWinds Community Team

      ---------------------------

      Connection Failed

      ---------------------------

      The attempt to connect the EminentWare Application Server failed.

      Communication failure.

      The remote procedure call failed and did not execute.

       

      Details: dgsrpcinterface::smartbind() failed.

      ---------------------------

      OK 

      ---------------------------

       

       

      All services are started as far as I can tell.

        • Re: Getting this when trying to open the MMC
          SolarWinds Community Team

          Once I click on OK this appears.

          ---------------------------

          Failed to connect to the EminentWare Application Server

          ---------------------------

          Sorry, we are unable to connect to the EminentWare Server.

          Verify that the connection information for the EminentWare Server is correct and the EminentWare Data Grid Service is started.

           

          Details: The attempt to connect the EminentWare Application Server failed.

          Communication failure.

          The remote procedure call failed and did not execute.

           

          Details: dgsrpcinterface::smartbind() failed.

          ---------------------------

          OK 

          ---------------------------

           

           

           

          I am running the demo, or at least I am trying to.

            • Re: Getting this when trying to open the MMC
              SolarWinds Community Team

              Hi UKTonyK,

              sorry you are having issues.

               

              When is this error occuring?

              Is this during installation or after installation when bringing up the EminentWare console for the first time?

               

              Also, can you give us a little information on the OS version where you have installed EminentWare?

               

              It may be quicker for us to directly have a look with you. If you have time, send an email to customersupport@eminentware.com and we can setup a web meeting to triage the issue.

               

              Thanks

                • Re: Getting this when trying to open the MMC
                  SolarWinds Community Team

                  This is on first opening after install.

                   

                  The install is on a Windows 2003 Server with SP1 and WSUS 3.0 SP1.

                   

                  Unfortunately we do not allow web meetings with external parties onto our systems so this is going to have to be done by good old text power!

                   

                  I am currently re doing the install, with the app being installed to the C: drive as the initial install was to another drive letter. Will see if that resolves it.

                      • Re: Getting this when trying to open the MMC
                        SolarWinds Community Team

                        Update

                        ---------------------------

                        EminentWare Registration

                        ---------------------------

                        Setup was unable to register the EminentWare Server.

                         

                        This can be caused if the Primary Application Server Service is not started, the service's computer has a firewall blocking the request, or the current user is not allowed to register EminentWare Servers. If a local registration was attempted please cerify the certificates exist and the password is correct for the Server certificate. Please run the Setup Helper Application located in the EminentWare Server installation directory again when the problem has been corrected.

                        ---------------------------

                        OK 

                        ---------------------------

                         

                         

                        get this at the end of the install. Am installing with the local Administrator account. Clues? I am close to binning this altogether as I have spent far too long on trying to get this to work.

                          • Re: Getting this when trying to open the MMC
                            SolarWinds Community Team

                            Please check and set the following registry keys/values:

                             

                            HKLM\Software\EminentWare\Logging

                             

                            If this key doesnt exist, please create it.

                             

                            Create/Set the following registry values:

                            All these are REG_DWORD

                             

                            Options: 3

                            Level: 3

                            Enable: 1

                             

                            Please restart the EminentWare Server service and send us the logs at our secure site at

                             

                            eminentware.sharefile.com

                              • Re: Getting this when trying to open the MMC
                                SolarWinds Community Team

                                OK, have managed to get the console up and running. But am now having trouble adding credentials.

                                 

                                While in Security and User Management within the Credentials tab and trying to add my domain credentials ( format [i:6c5eaea8f3]domain\myuserid[/i:6c5eaea8f3]) I get the following error

                                 

                                Source: Csla

                                 

                                Device: Failed to create new credential.

                                 

                                Details: None

                                 

                                Message: The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.

                                The statement has been terminated.

                                DataPortal_Insert method call failed

                                DataPortal.Update failed

                                  • Re: Getting this when trying to open the MMC
                                    SolarWinds Community Team

                                    This issue has been resolved in an update.

                                    Please contact customersupport@eminentware.com and we will provide instructions on how to get the update.

                                      • Re: Getting this when trying to open the MMC
                                        SolarWinds Community Team

                                        Patch installed, thank you for making that available. Credentials have now been entered.

                                         

                                        Next issue is I keep getting Data Grid Errors ( whatever they are) and the MMC keeps unloading. Am trying to find a troubleshooting document but no joy so far.

                                         

                                         

                                         

                                        Source: EminentWare.UI.MMC.Controls

                                         

                                        Device: Failed to retrieve requested information.

                                         

                                        Details: None

                                         

                                        Message: Source: Data Grid Server (LRHIIT11110)

                                        Reason: All management servers are unavailable for management group (Managed Enterprise)

                                        Object: UKRHMWUP03.euprod.travp.net

                                        Object Type: wsusserver

                                         

                                        Source: EminentWare.UI.MMC.Controls

                                         

                                        Device: Failed to retrieve requested information.

                                         

                                        Details: None

                                         

                                        Message: Source: Data Grid Server (LRHIIT11110)

                                        Reason: All management servers are unavailable for management group (Managed Enterprise)

                                        Object: UKRHMWUP03.euprod.travp.net

                                        Object Type: wsusserver

                                         

                                         

                                        MMC has detected an error in a snap-in and will unload it.

                                         

                                        Report this error to microsoft, and then shut down MMC

                                        Unload the snap-in and continue running.

                                         

                                         

                                        Source: Data Grid Server (LRHIIT11110)

                                        Reason: All management servers are unavailable for management group (Managed Enterprise)

                                        Object: UKRHMWUP03.euprod.travp.net

                                        Object Type: wsusserver

                                         

                                         

                                         

                                        at EminentWare.UI.MMC.Controls.UpdateServiceServersViewControl.ExecuteServerFetchWithProgressDialog(UpdateServicesServer updateserver)

                                        at EminentWare.UI.MMC.Controls.UpdateServiceServersViewControl.FetchUpdateServerConfig(UpdateServerConfiguration serverconfig)

                                        at EminentWare.UI.MMC.Controls.ComputerGroupsAsyncScopeNode.CheckAndRetrieveServerIfRequired()

                                        at EminentWare.UI.MMC.Controls.ComputerGroupsAsyncScopeNode.OnExpand(AsyncStatus status)

                                        at Microsoft.ManagementConsole.NodeSyncManager.ProcessRequest(NodeRequestInfo info, IRequestStatus requestStatus)

                                        at Microsoft.ManagementConsole.NamespaceSnapInBase.ProcessRequest(Request request)

                                        at Microsoft.ManagementConsole.SnapIn.ProcessRequest(Request request)

                                        at Microsoft.ManagementConsole.Internal.SnapInClient.Microsoft.ManagementConsole.Internal.IMessageClient.ProcessRequest(Request request)

                                        at Microsoft.ManagementConsole.Internal.IMessageClient.ProcessRequest(Request request)

                                        at Microsoft.ManagementConsole.Executive.RequestStatus.BeginRequest(IMessageClient messageClient, RequestInfo requestInfo)

                                        at Microsoft.ManagementConsole.Executive.SnapInRequestOperation.ProcessRequest()

                                        at Microsoft.ManagementConsole.Executive.Operation.OnThreadTransfer(SimpleOperationCallback callback)

                                          • Re: Getting this when trying to open the MMC
                                            SolarWinds Community Team

                                            The error indicates that there are no management servers available for the Managed Enterprise MG. This error will occur if

                                             

                                            1) You create a Management Group and dont provision a management server for it (probably not what we are seeing here)

                                             

                                            2)For some reason, the EminentWare Server that you have installed (which if you took the defaults probably has all roles: primary, application,management, and automation) cannot communicate with itself for some reason. When the request is made, it doesnt have any available Management Servers for the Managed Enterprise management group. This sounds like there is a communications issue locally.

                                             

                                            The best way to diagnose this issue is to ensure logging is enabled and send the log for the EminentWare Server.

                                            The log can be found in the installation directory under server. The log file will be called something like the following:

                                            EminentWare.DataGridService.exe.62159320.2212.log.txt with different numbers after the .exe and before the .log.txt.

                                             

                                            Please upload these to our secure extranet at:

                                            https://eminentware.sharefile.com

                                            and we will get to the bottom of this.